First of all, we would like to thank everyone who took the time to share their honest feedback.
We agree that features such as library scanning, metadata handling, search functionality, and thumbnail management are not simply convenience features, but important parts of the core user experience.
We are also well aware that these topics have been raised consistently by our users over a long period of time. Because of this, we understand not only the current frustrations but also the disappointment that can arise when the same concerns continue to be discussed without the level of progress users expect.
We continue to work on improvements related to library and database functionality, and several recent software updates, including RoseOne, have been part of those ongoing efforts. At the same time, we acknowledge that the current experience has not yet reached the level that many of our users expect and deserve.
While we are not in a position to provide specific timelines or commitments at this moment, please know that the feedback shared here is being taken seriously and remains an important part of our development priorities. We will also make every effort to communicate future improvements more clearly whenever possible.
We sincerely appreciate your feedback and your continued support. We remain committed to improving the overall user experience and delivering a better product over time.
With all due respect, @moderators and @ROSEHAN, the response above sounds remarkably similar to responses that have been provided over the past yearâwell-intentioned, professionally written, and full of commitments about future improvements.
The challenge is that many customers have heard these same assurances before. What continues to frustrate the community is not the lack of promises, but the lack of visible follow-through and measurable outcomes.
Please understand that customers do read these responses carefully. We remember the commitments that were made. We remember the statements that improvements are being prioritized, that support is being strengthened, that stability is being addressed, and that communication will improve. Yet too often the conversation ends there, with little or no follow-up regarding what was actually accomplished, what remains outstanding, and why certain commitments have not been fulfilled.
This is why some customers are becoming skeptical. Trust is built when commitments are followed by results and accountability. Without that second step, each new response begins to sound increasingly similar to the last.
I would encourage HiFi Rose to move beyond broad statements of intent and provide specific updates. What was promised? What has been completed? What remains in progress? What timelines can customers reasonably expect?
Those answers would likely do far more to restore confidence than another list of future initiatives.
For reference, below is a response from another thread that conveyed many of the same themes. I think it is fair for customers to ask what tangible progress has been made since that statement was originally posted.
that is a big problem with hifi rose, lot of bla bla bla but no action.
we have a ferrari that drives like a fiat 500.
please donât say youâre sorry, i heard that before (sorry by Madonna)
Look at eversolo, younger company but cheaper good products with a very good software (at least much better than rose).
Anyway as my roon subscription end up today, i find a solution to donât use the bad software of rose, i have install on my nas lyricon it is a bit like roon (of course not so complete as itâs free) and finally i donât have a thousand of album with only 1 track as i have with rose one. I try to donât be rude but why is so difficult to implement a so easy option than organize a library by album artist (even very cheap stramer have this option) especialy when the community asked this option since years.
I will really regret roon, but too expensive for me.
NEVER AGAIN A HIFI ROSE PRODUCT
if your staff is not that clever to create a good non buggy software, then (as someone already mentioned) send the program to an IA.
It is now 2 1/2 year i got my rs250A, the only moment i really enjoyed it was the past year with my roon subscription (btw maybe you should make an agreement with roon to offer a lifetime subscription with your product so you will not have to pay for uncompetent staff)
