I don’t really think HiFi Rose is necessarily dishonest. I think they may have just not realized they didn’t have the talent on the SW/FW side to match the hardware, which IMO is quite capable.
I believe it is time to revisit this thread and, respectfully, ask for an update from @ROSEHAN and the moderation team (@moderators).
When the open letter, “Strengthening Stability, Quality and Support,” was published, it outlined a commitment to improving the ownership experience for HiFi Rose customers. Many of us welcomed that message and viewed it as an acknowledgment of the concerns that had been repeatedly raised by the community.
Since then, a considerable amount of time has passed, and I think it is fair for customers to ask: What progress has been made against those commitments? Which initiatives have been completed, which remain in progress, and what measurable improvements should customers expect to see?
This is not intended as criticism, but rather as a request for transparency and accountability. The best way to rebuild confidence is not through promises, but through visible results and regular communication regarding those results.
I would genuinely appreciate an update on the deliverables outlined in that letter and how HiFi Rose measures its progress against those objectives. Many of us continue to support the brand and want to see it succeed, which is precisely why these questions remain important.
I think that there has been a concerted effort on the part of Rose.
Better communication here.
A consistent update routine on the Rose One app.
Things like that.
I don’t know if they have worked w local distributors to improve customer sat though.
I live in the US where Mofi (RoseUSA) seems to have done a good job. Of course YMMV depending on where you live.
