HiFi Rose user Update: Strengthening Stability, Quality, and Support

ROSE NOTICE Notice
#52

@christoum1974

Yesterday, we held an internal meeting regarding both software and hardware issues.
I would like to provide direct answers to your questions:

  1. Library File Deletion Function
    Adding a file-deletion feature is technically possible.
    However, even when we previously added the copy function, the device experienced hardware overload, which caused extremely slow performance.
    If we add file deletion in the current hardware structure, the same overload issue may occur.
    Because of this, our team is currently exploring alternative methods to implement a safe and stable file-deletion function.

  2. DSD Gapless Playback
    Technically, it is possible to add DSD gapless support.
    However, implementing this feature has proven to be highly complex, and the development has currently been put on hold due to technical limitations.

Moving forward, we will assign a responsible engineer to each of the issues discussed in our meeting.
For long-standing problems reported on the HiFi Rose Community, we will provide regular status updates as we receive progress from our development team.

Thank you for your patience, and we will continue to improve our communication and transparency.

3 Likes
#53

Itā€™s always frustrating when an expensive device doesnā€™t work as expected. The reasons for this arenā€™t necessarily Rose Audioā€™s fault. We all have different internet connections via routers, modems, Wi-Fi, LAN, etc., which are likely all configured differently. End devices like tablets, mobile phones, or iPads also vary considerably and donā€™t all run the same software. Keep this in mind; the problem isnā€™t always Rose Audioā€™s fault.

#55

Totally agree with you on this. I used BlueSound for a number of years and never had any real issues. Iā€™ve been an Eversolo user for the last year and havenā€™t had any issues with hardware or software. I thought I had an issue with 1 unit with the WOL function. I quickly realized it was the VPN I installed on my iPad.

Apple used to break iTunes on Windows constantly when I had my first iPod. I remember the updating of iTunes was broken for weeks but they eventually got it working again. Even that seems have become stable since itā€™s mature and iPod is no longer.

#56

@ROSEHAN
First of all thank you for your direct answers.

  1. When it comes to library file deletion you telling me that the software needs too much resources that the hardware cannot handle (hardware overload) or the hardware (cpu/ram) has not the specs to support these functions. Probably you have to approach this differently and re-develop the software.
  2. About DSD gapless playback more direct answer it would be the explanation of ā€œtechnical limitationsā€. If you mean the lack of knowledge of the development team i will understand that and i want to add that itā€™s obvious.

It is very clear that your only choice to save your reputation the very last moment is to replace the development team and do things in a better way or let me say in the best way possible.

And the last thing ā€¦ Make your words actions for everybody to see.

1 Like
#57

Stop messing around with this corporate nonsense about trying to copy US practices to appease people and fix the disaster you created with the last RS151 update. You DESTROYED the audio quality, and stop lying about not messing with the DAC or the outputs. Weā€™re not deaf; we all have ears, and we all noticed what you did. Furthermore, how can you not fix the gapless playback issue with DSD files? Please, donā€™t treat us like idiots.

1 Like
#58

@JMBARG,
fully agree with you. Look her in this topic as same as here => It's time to dirac

Typical ROSEHAN bla bla. Pretty sure this will happend exectly with this topic (Library File Deletion Function, DSD Gapless Playback ).

Just think about how long it would take if an error like this happen in EVERSOLO device / software.
A week ? 2 weeks? Sure not longer than a month. But this include fixing testing + rollout.

Ok Rose HIFI du not test but lets see what there deliver + when there deliver.

1 Like
#59

In other words, your software/FW team (person?) doesnā€™t have the skill to do it,

1 Like
#60

120% agree with you! I curse the day I continued to trust these charlatans at HiFi Rose.

#61

120% agree with you! I curse the day I continued to trust these charlatans at HiFi Rose. They donā€™t behave like honest people.

#62

I donā€™t really think HiFi Rose is necessarily dishonest. I think they may have just not realized they didnā€™t have the talent on the SW/FW side to match the hardware, which IMO is quite capable.

1 Like
#63

Thatā€™s always a challenge.
Thereā€™s a lot more to software development especially when you have a lot of moving pieces.