Good morning. Am i the only one who has a problem? Cannot login to my account on the device RS151 nor on internet. Hifirose.com doesn’t work. It started with the device telling my internet connection is bad. Tried everything, router reset, device reboot etc. ended up with factory reset and cannot login anymore!!!
Hello,
To help us investigate this issue, could you please provide a few more details?
- What is your current location/region (country/city)?
- What is the ROSE ID of your RS151?(You can find it under RS151 > Settings > System Info > ROSE ID)
- Can you stream and listen to music normally on the RS151 using Rose Radio, TIDAL, Qobuz, etc.?
- What email address are you using to log in to your account on the RS151?
- Would you try to connect RS151 to HOTSPOT WIFI from iPhone and try login again?
Connect to the Personal Hotspot of an iPhone or iPad - Apple Support
Thank you,
Kind regards,
Same issue with my RS130. Latest app and firmware. Location is Germany. Since yesterday it seems that something really strange happened.
Music streaming from the device itself works fine for tidal. But it seems that all internal backend services are not reachable neither via device nor via app.
I installed symphony pro but not sure if this has broken anything. Rose store access is not possible too
I can try almost nothing as i am not able to connect to my account. As i did factory reset i need to login to Rose store to download Tidal for example, but cannot. I cannot login into my account, see nothing in device management section. Does Hifirose.com work for someone? It looks like server is down.
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On top of all i even cannot turn wifi on the device on!!!
Hello,
Could you please let us know what screen appears when you click the link below?