The Streamer is 2 months old and from the very beginning had problems with the cable connection to the internet, it connects but does not play any song or video, you have to remove the cable several times until it finally manages to play something, then it works relatively ok until I remove the cable again and everything starts all over again.
Files up to 3000 kbps it plays ok, what is over that stops loading every 10 seconds or so, I tried everything I could but I think the device has a problem with the network card. Can you please tell me who is in charge of repairs in Germany? Thank you very mutch
Here are a few things to check:
- Does the same symptom occur when you connect your Rose device to Wi-Fi instead of Ethernet?
- Does the same symptom occur when you use apps that require other networks, such as radio or Qobuz, other than Tidal?
- Does the same symptom occur when you log out of your Tidal account and log back in?
- Does the same symptom occur when you replace the Ethernet cable with a different cable?
- Does the same symptom occur when you factory reset your Rose device?
Rose deviceā>Settingsā>System settingsā>Factory reset
You can check the distributor in the country where you purchased your Rose device by accessing the link below.
https://distributor.roseaudio.kr
Hi,
I would suggest trying to play something from Apple Music (this streaming service has the highest network priority). If Apple Music is playing fine but Tidal is not the most probable issue is the Internet provider.quality service.
Have a nice day,
Tomasz
Hello, it is not the Internet connection because i have two of them and all other device are work properly for exemple HD TV . Thank you for your help
Hello, at the beginning the Wifi connection worked correctly only the Ethernet connection was not working properly. Last time I tried wifi it didnāt work properly, anyway Iām not interested in wifi because it sounds much worse than Ethernet.
The symptoms generally occur on Tidal, the rest I canāt figure out the transfer rate but they donāt work great either.
Iāve tried Factory Reset and numerous times to reinstall the Tidal app unfortunately to no effect.
I have several Ethernet cables from cheap to very expensive all do the same.
I repeat myself the problem occurs when I remove the Ethernet cable and plug it back in or when I turn the device completely off (not stand by).
Thank you for your help
Hello, that is the point. HD TV and Apple Music have the highest transfer priority, but Tidal does not. In the case of a low-quality service provider, HD TV and Apple Music are working fine, but Tidal is not. If you can play Apple Music on Rose via Ethernet connection, that would be proof.
Sincerely,
Tomasz
Ok, than why when i play the same file on my phone using the Rose app itās work properly and on the hifi rose streamer doesnāt work? Itās the same internet connection.
In my case, I could play Tidal from PC but not from Rose. The grey buffer bar (on Master files) was only 1-2mm long on the screen. After changing the Internet service provider, it is 10 mm long or more. The Apple Music played with no issues.
Of course, your situation could be different.
I have already change the internet provider, now i have a high speed cable internet connection but no changes. Maybe i will buy a cheap streamer only to try if it works, but im definitely sure that it will work very well.