Album Art Not Displayed

My 151 stopped displaying album art and only shows the HiFi Rose logo in monochrome. How can I correct this?

What software version do you have? Unplug the device from the power strip while it’s turned on, wait a few minutes, and then turn it back on.

@Eddie

We apologize for the inconvenience. Could you please check the following:

  1. Please provide us with the software version of your RS151.
    (RS151 → Settings → System Info → System Version Info)
  2. On your RS151, do all album artworks only display the HiFi Rose logo, or is the issue limited to certain albums?
  3. For the albums where the artwork does not appear on the RS151, is the artwork still displayed correctly in your RoseConnect app?
  4. In which of the following two paths does the album artwork fail to appear?
  • RS151 → Music → Folder → Storage Device → Album
  • RS151 → Music → Album