Please help. I have an RS 250 that I have been using for a year without any issues. I loved it, in fact… until today.
I use it with an external 4TB SSD and a library of about 80,000 FLAC files. All was fine until I added about 200 new files to the SSD. These new files were not showing under the “Music” tab in the IOS app. They did show under the “folder” structure, but not on the main MUSIC screen. Only the previous files were showing, but not the ones I had recently added…
I tried everything without luck, so I then upgraded the firmware, just to see if that would do the trick.
It made everything worse.
Long story short, I now see NO ARTWORK at all on the app. I can see it all fine on the 250 front panel display, but not on the app. Of course, I can see all the files under “FOLDER”, but that is beside the point. I have a large library and being able to see the artwork on a large screen is, of course, the whole point of a device such as this one…
Essentially, I now have a $2500 streamer that is 100% useless to me.
I tried everything: factory reset, DB re-scan (3 times), unistalling the app, using a different IOS device, checking all settings including the DLN (which is set to “on”), etc., etc.
Nothing works and NO artwork is being displayed on the app.
Please tell me there is a fix for this before I sell this thing…