I have been using an RS250A streamer for about 6 months now. I use my Android phone as a remote controller. I stream from a Tidal account, which I did not realize/understand there difference in Tidal vs Tidal Connect when I recently made the plunge into streaming. When I first started using the Rose App, I found it to be illogical, cumbersome, and clunky. But recently (the past several weeks - update?) it has become unusable. I can, maybe, get to navigate to an album and hit play. But after that it typically freezes up, shuts down or some other issue. So I have stopped listening. So now, after spending a great deal of money on a streamer/DAC, I guess I’ll have to try adding the new RW800 to use my expensive gear as an end point from Tidal. It is my opinion that HiFi Rose should provide this RW800 to users that were duped into spending all this money on a product that does not even come close to working as advertised.
They did never advertise it would support Tidal connect as far as I know.
But nevertheless, one would expect it does 
Yes - you’re right. I was unfamiliar with the terminology and what the difference implied. However, HiFi Rose sales and marketing only said that it was compatible with Tidal (some gear is not). But that is not my main complaint. I could just stick with the Rose app, but it doesn’t work.
@Albee
Hello.
We apologize for any inconvenience you have experienced while using the Android App. Currently, there seem to be no specific issues with using the Android App. Please organize the details requested below and send them to the email address provided, and we will review them and get back to you. shim1691@citech.kr
- Rose device version information
- Version information of the Android App you are using
- If it does not play on the Rose App, please check if it plays normally when selecting and playing the audio track directly on the RS250A streamer.
- Please describe the problem in as much detail as possible, and we will test it accordingly and send you the results via email.
Answer:
1 & 2 = Does it matter the version? Don’t they all function?
3. = Yes, things seem to work fine when using the front panel of the 250A
4. = Don’t you test these things before you release them?
The problem is that the Rose app freezes, closes down, restarts, looses connection with Tidal when navigating, the keyboard does not pop up when putting the curser in the search bar without a double tap but will often pop up in other screens where it is not appropriate. These are the main issues.
As a hint - I cleared the cache in the App settings on my phone. Rose worked for some time after that, meaning about an hour into a listening session, then failed again.
I’ve done my research.
HIFIRose App : 5.11.0.1
RS250A: OS = 5.11.08, Roseware= 5.11.04.1
Firmware = XMOS3147
Phone: Galaxy A15 5G Model SM-A156U1/DS
UI = 8.5
As I said, I am using Tidal, the 250A is connected to my network using an ehernet connection.
Now you can do your research.