App closes immediately

#21

@khey

Please send your Rose ID and Rose account used for the RoseConnect app to the email address below.

  1. Rose device–>Settings–>System Info–>Rose ID
  2. Rose device–>Settings–>User Account–>Email
    eunseong96@citech.kr

And additionally, what music streaming app is logged into your Rose account?

#22

Have responded pls check the email

#23

Hi have you responded to my email yet pls

#24

@khey

I have responded to your email.
Please reply to the email I sent.

Thank you

#25

I have replied, any progress pls

#26

@khey

Give us a little time. I forwarded the information to our iOS team. I have not received an answer to that question yet. We will tell you the problem as soon as we get a reply.

#27

@khey

I was informed by the software team that the issue has been fixed. They said this will be reflected in next week’s update.
Before that, if you are able to access the app, please play other music sources at will.
This symptom seems to be a problem due to the recent played track.
You can also play music on your Rose device.

#28

When is the next release pls

I can’t access the app as it keeps crashing when logged

Only way I can play now is with AirPlay

#29

@khey

I was told by the software team that they would log into your RoseConnect account to fix the issue and release it in this update.
They said that you will be able to use it without any problems after the update.

#30

Thanks pls let me know when it’s done