Apple music no play

#1

Hi, Apple music didnt work. When i start the play button nothing happens. No sound and the time counter stand on 0:00.

#2

I have the same issue.

#3

Hello @kuniu @hurvinek
Please answer my question to give you a correct answer.

  1. What Rose device are you using?

  2. Did you play music from your Rose device? Or did you play it from RoseConnect app? If you played it from the RoseConnect app, what is your device model?

  3. Does it occur to all songs? Or is there a specific songs? If it occur in a specific song, please provide detailed information about that song.

  4. Does a popup message appear when playing a song with 0:00? If so, please let us know what the message says.

  5. If 0:00 song cannot be played, does it automatically skip to the next song?

Thank you

#4

Hi

  1. Rose 150b
  2. doesn’t matter if I use iPhone 13pro or Rose.
  3. All
    4.Yes. Is 0:00. No popup on Rose or iPhone.
  4. Nothing change.

Also in my iPhone - rose is not added to my devices. In Settings ->My Name. No ROSE.

#5
  1. Rose RS150B
  2. Didnt work on the rose device or with the rose connect app
  3. All songs
  4. No popup
  5. No skip
#6

@kuniu @hurvinek

Currently, we are aware of this bug.
If you reboot your device or log in again from the RoseConnect app, it will play normally.
We will solve this bug as soon as possible.

Thank you

#7

Nope. Restart or logon again doesn’t work.

#8

Hello @kuniu

Now the same symptoms have been shown to us as well.
For the time being, this symptom will continue to happen.
We will soon find a solution, and update it.

Thank you