Automatic change ouput RS250

Every now and again my RS250 changes the output from analog out to hdmi out automatically (approx. 2 times a week).
I have no hdmi out connection, so I get no sound.
I have to change the setting back to analog out manually.
Is this a known problem?

Hello, this is an issue that has not been reported yet.
If you don’t mind, how about using it after doing a factory reset?
(RS250 → Setting → system info → factory reset)

Thanks for the reply.
I’ve done a factory reset.
Unfortunately it doesn’t solve the problem.
It seems it created a new problem. When I change via Qobuz or my Nas to another album, the RS250 gets stuck every now and again. It won’t play that album.
I have to shut down the RS250 via the Roseconnect app.
After a few seconds I turn the power on and then I can play the album. However, the RS250 has again automatically switched to the HDMI output, so I still have to change it manuallyback to analog.

Hello,

Please let me know…

  1. Every connections to RS250
  2. ROSE ID (RS250 → Setting → Rose ID)
  3. How often does it happen?

Hello,

The only connections on the RS250 are the ethernet cable and the rca out.

The Rose ID is 0AE2F9

Hopefully it was a one off thing, because so far it happened only yesterday when I’ve done the factory reset.
So for now thanks for the reply.
I will report again if it happens again.

Best regards
Hendry