BUG REPORT: paused Qobuz song will skip after resume

Function
#1

I have a reproducible bug where if I pause a Qobuz song in a playlist (to take a phone call for example), then resume playback, the paused music will play about 30 seconds then skip itself and go to next song in playlist.

thanks

1 Like
#2

@taystnotes

Please check a few things.

  1. Rose device–>Qobuz–>Gear icon at the bottom left (settings)–>Check whether your Qobuz account has expired.
    If your account has not expired, please re-login to your Qobuz account.
  2. Do you experience the same problem if you log out of your Qobuz account and log in again?
  3. If you log in to your Qobuz account on the Qobuz app itself, does the music play normally?
#3
  1. Check whether your Qobuz account has expired. If your account has not expired, please re-login to your Qobuz account.

Account is valid and I have re-logged in successfully and re-authorized Rose device to utilize it.

  1. Do you experience the same problem if you log out of your Qobuz account and log in again?

Yes, after logging back in to Qobuz account on Rose 150b device, if I play a track in a Qobuz playlist, then “pause” for 2 minutes, then “un-pause”, track skips to next in playlist after approximately 45 seconds.

  1. If you log in to your Qobuz account on the Qobuz app itself, does the music play normally?

Yes, I can pause for any length of time in the Qobuz app itself, resume playback and track continues to play until end of track.

1 Like
#4

@taystnotes

Please answer some additional questions.

  1. Does this symptom occur on both the Rose device and the RoseConnect app?
  2. Does the same symptom occur even if you delete and reinstall the Qobuz app from the RoseStore on your Rose device?

I have forwarded this to the software team.
They will review it and make corrections.

#5
  1. Does this symptom occur on both the Rose device and the RoseConnect app?

Yes, after 2 minutes of Pause on the Rose device, then resume, playback stops (had nothing in the queue for additional songs in this case) after 20 seconds.

  1. Does the same symptom occur even if you delete and reinstall the Qobuz app from the RoseStore on your Rose device?

Did not perform since issue exists on the hardware/OS itself, per above test.

1 Like
#7

@taystnotes

We have confirmed the issue on our side. We will fix it as soon as possible.

#8

@taystnotes

The symptom has now been resolved.

1 Like
#9

what do I need to do?

#10

@ROSEHAN I still have the exact same issue as above. All exact same timings. Please explain how I get the fix you mentioned is resolved and I will test again.

#11

@taystnotes

My description was not accurate.
The issue has been fixed and will be reflected and distributed in the next update.

#12

thanks for the clarification

#13

Hi - the same happens to me, regardless of the streaming service.

Is it a problem with the hardware or the software? And when can the fix be provided?

#14

see above from RoseHan

#15

@rosefan80

The issue has been fixed and will be reflected and distributed in the next update.

#16

thank you for the update