Can’t register rose Connect premium

J’ai un rose rs250a et ne parviens pas à me connecter.

@benoit

To connect your Rose device with the RoseConnect app, the IP address connected to the Rose device and the IP address of the device you are using when using the RoseConnect app must be the same.
In simple terms, you must be connected to the same Wi-Fi.

I have a few questions for you.

  1. Is your Rose device connected to the same Wi-Fi as the device used when using the RoseConnect app?
  2. To connect your Rose device and the RoseConnect Premium app, they must be connected to the same IP network. Even if Rose device is connected by LAN cable, it must be connected to Wi-Fi of the same IP in your mobile phone.

Connect to your RS150B via LAN from your router.

RS150B—>Settings—>System Info—> IP address shown in IP Address and Wi-Fi IP connected to your phone Up to two points must be same.

Example) Correct
Ethernet IP Address: 192.168.4.44
Android IP Address: 192.168.4.33

Example) Wrong
Ethernet IP Address: 192.178.4.44
Android IP Address: 192.168.4.33

Thank you

Bonjour,

l’adresse ip est la même mais j’ai toujours un message d’échec à l’authentification. Il ne veut m’envoyer un autre message pour l’authentification. Comment puis-je faire?

@benoit

I don’t speak French, so I ran your answer through a translator.

Please capture and deliver the message that appears when connecting your Rose device to the RoseConnect Premium app.
Also, capture the IP address of your phone and Rose device.

Thank you