Cannot login to my Rose account

#1

Hi, I cannot login to the RoseTube as well as all the rose account in my Rose150.
I tried to create a new account but I failed to click the duplicate check button.
Please help, thank you very much.

FYI, I have already gone through the following procedures.

  1. Have you signed up for a Rose account?
    Rose device–>Settings–>User Account–>Sign up
  2. You have signed up, but can’t log in?
    When registering as a member, you may enter the password only once, so you may have entered the wrong password when registering.
    RoseConnect app–>Settings–>My page–>Find ID/Password
#2

@sunny

We apologize for any inconvenience caused.
We’ve sent a temporary password to the email address you used when you signed up for a Rose account.

Thank you

#3

Hi, I use the temporary password yo sent me but it still doesn’t work. It keeps loading and then showing me the word ‘failed’. FYI, I capture some picture of the screen, I hope it can help you giving me solution. Thanks a lot.

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image893×387 72.5 KB

Image1: loading scene

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image942×260 62.1 KB

Image2: The network should be ok

image
Image3: This updated scene keeps popping out, but when I click updated, it just keeps loading and loading

#4

@sunny

We apologize for any inconvenience caused.

Please delete the RoseConnect app and reinstall it.
And please factory reset RS150.
RS150–>Settings–>System settings–>Factory reset

Thank you