It seems like any NAS is a problem. I have a QNAP as well and see all my artists, albums, and tracks, but nothing will play. Imagine buying a music streamer and it doesn’t do the one thing you got it for: play your own music. Yes, you can stream tidal and Roon, etc., but the primary role should be the ability to play your own network music. Looking at these threads, it appears the problem has been around for quite a while. Why does Hifi Rose not fix this??? Let us connect to Plex or Asset UPNP or MinimServer and get rid of the SMB approach, please!! This is like buying a Tesla you can’t charge.
I am having the same issue as hififan with a RS250A and a Synology NAS. I have SMB enabled, can add my NAS Music folder to the Media Library. I can see all artists and songs on the app and front display but cannot play them from either the app or the front panel. I have reinitialized the DB and deleted and reenterd the NAS Music folder to the Media Library, however when I instruct it scan and add the DB it comes back with 0 folders and 0 songs, even though there are numerous folders and hundreds of songs. Has there been a solution to this issue found?
We apologize for any inconvenience caused.
I have a few questions for you.
- If you play the folder without adding it to the media library, does it play normally?
- What error messages do you get when music doesn’t play?
- When it shows 0 songs, does it still show 0 songs after rebooting?
- Approximately how many songs are in the NAS Music folder?
- May I know the model name, version information, and SMB Advanced Settings of the Synology NAS in use?
Thank you
@rosehan, There is a lengthy thread in the Synology NAS connection error thread, but I will answer your questions.
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Not sure how to do that, but if I try to play any song directly from the folder without scanning the DB nothing plays. The Artist, Albums and tracks show up, so the metadata is being read but not the actual .wav or .flac files.
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This is the message that I get when I try to play a song. “No such file or directory. The song cannot be played. Next song will be played.”
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Yes. I have followed Woorlord’s sequence on the Synology Error thread . Removed the folder, reinitialized the DB , Hard rebooted the Rose device, remounted the folder and tried to rescan the DB and still get Scanned tracks 0 message.
4 Not many songs. Approximately 440 songs in 36 folders.
- The NAS is a Synology DS214 running DSM 6.2.4-25556 Update 7. The SMB settings are as follows. With these settings the device connects via SMB 3 although I have tried forcing SMB 1 and SMB 2 with the same result. As mentioned, there is a very detailed thread under the Synology NAS Connection Error topic you may want to look at. I really hope that you can resolve this issue as this is one of my primary reasons for purchasing the unit.
Currently we are not able to reproduce the symptom on DS416Slim DSM 7.1.1-42962 Update 5 with the same settings.
- I want to check with remote debugging.
Immediately after the phenomenon is reproduced, press the Rose device–> Settings → System Settings → Remote Debug button.
Please also tell us the time the symptoms occurred, your country, and your ROSE ID.
- After pressing Remote Debug, you must put it in Standby state, not Power Off, to check it.
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May I know the path of the NAS folder?
ex) \192.168.2.152\disk4\1. Music\Aventine (Deluxe Version) -
Does the account on the NAS contain special characters?
Thank you
@rosehan, Answers
- Time of occurrence 6/28/2023 17:12 EDT. Country - USA, Rose ID 0D22F6. Debug Mode is enabled and unit is in standby mode.
2 Path to Music folder - smb://192.168.1.5/Music
- There is a special character in the user password
I hope that this helps. Thank you.
There is no log of your usage.
Press the Remote debug button again and tell us the time and country you pressed.
When pressing the remote debug button, and do not turn off the Rose device.
Thank you
@rosehan, i just pressed it now. 11:00 PM EDT USA. Message said Debug Enabled. Unit is on. Please advise if I should put it in standby.
I also just attempted to access the folder and scan the DB. Again to no avail. You should see log activity.
Time 11:23 PM EDT USA.
It doesn’t matter if you put it in standby mode.
Please wait after trying to play the sound source on the NAS.
Thank you
Finally, it works. I deleted all old log-ins, databases, etc on the Rose. Then I created a new user group and a new user on my QNAP server and changed SMB back to 1 low, 3 high (it doesn’t like that since smb 1 is not considered safe). I then created a fresh path to my QNAP music folder directly on the Rose screen and voila, for the first time in almost 2 years I saw ‘progressing’ when selecting ‘start.a new scan’. It scans slowly, but I am now up to 11,000 songs out of 20,000 scanned/loaded. I will just let it run. Will report back if I run into any more issues, but this has been a journey I never experienced with any other streamer.
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@hififan, Congrats. That’s great.
I unfortunately have not yet solved my issue. @rosehan, I have updated the firmware on my Synology to DSM 7.1.1-42962 Update 6 and still have the same result. I have also tried enabling Advanced sharing for the Rose user and it still will not recognize the music files only the metadata.
@hififan, how did you delete the old log ins and databases? Did you use Clear Data from the System Settings screen?
I tried creating a new user group and user as you did (read only access to my Music directory, also enabled SMB access) but still can’t get the songs to scan. Thanks
I reset to factory condition to make sure all is wiped. Do you have two factor authentication enabled on your NAS? Maybe turn that off while trying to establish a connection. I also played with starting the scan from the mobile app and the desktop app in addition to the front of the rose. One of them ‘stuck’ after multiple scanning start attempts on all the various interfaces. When starting from mobile or desktop it said ‘progressing’, but when I started scanning again from the Rose it said ‘loading’. I know this is ridiculous…
Thanks @hififan. Ughhh. Just tried everything that you did with same SMB settings with no luck.
@rosehan, Any suggestions? I’ve tried everything that I can think of and just spent over 5 hours messing with this, plus the 1 1/2 hours to upgrade the Synology DSM. This is incredibly frustrating.
We apologize for any inconvenience caused.
I access your device and check the log every day, but I can’t check the log we want.
If you connect to Wi-Fi, the logs will continue to go up and the logs will disappear sequentially.
As soon as you check my answer, Press the Remote debug button and please wait after trying to play the sound source on the NAS.
Please tell me when you are done.
Additionally, I checked your logs. Is there any $ in your NAS password as a special character?
Checking for special characters ! @ # % ^ * ( ) worked normally, but $ caused an error.
If you are using $, please use it after changing it to another special character.
Thank you
@rosehan, I did have a $ in my NAS password. When I changed it the database scanned and the files are playing. I can’t believe that that was the issue, but it finally appears to be solved. Thank you.
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I’m glad your symptoms have resolved.
We also didn’t know that having $ in the NAS password would be a problem.
Thank you
A huge thank you for this set of messages. I had been able to connect to my Synology NAS music folders and drill down each folder to show the various music files but could not get my RS130 to scan the NAS folders or play any of the files. I did not see any obvious reasons for the db scan to show 0 files. I did try different SMB settings and removing the SSD drive to see if it would resolve the issue, but nothing seemed to change the lack of scanning successfully.
Luckily, I saw this post and made a simple change to my password, eliminating the special charter $. With that change the scan was successful using SMB min of 2 and max of 3 set on my NAS. I am now enjoying listening to my full NAS based library!
There should be a lessons learned summary of these experiences in the tips or FAQ sections of the community board.
I only wish I saw this note when I was setting up the RS130.
Thanks!
Rob
Rob,
I’m glad that this thread helped you. I went through my two weeks of brain damage to find out a $ in my password was the issue.
Dave