Cannot reconnect app on iPhone

ROSE Products RS150 & RS150B
#1

I am unable to connect to 150B with app. Says it’s searching for device but never finds it. The only device shown to connect to is my iPhone. On my iPad same problem except it shows the 150B as a “recently used device. For each, only iPhone and iPad are the only “Available Devices”.
Thanks for any assistance.

#2

Hello,

The issue you described typically occurs when the RS150B and your mobile device (iPhone/iPad) are not connected to the same network. Even if they are connected to the same router, they must share the same network segment to communicate with each other.

Please try the following troubleshooting steps to verify the network environment:

1. Check IP Network Segment For the app to find the device, the IP addresses of both devices must share the same network ID. Specifically, the first three sets of numbers must be identical.

  • Example of a Good Connection (Same Network):
    • RS150B: 192.168.1.15
    • iPhone: 192.168.1.20
    • (The first three sets 192.168.1 match perfectly.)
  • Example of a Bad Connection (Different Network):
    • RS150B: 192.168.1.15
    • iPhone: 192.168.0.20
    • (The third set 1 and 0 are different, so they cannot communicate.)

2. Hotspot Test (To rule out router issues) If the IP segments match but the connection still fails, your home router might be blocking the communication. Please try this test:

  1. Enable Personal Hotspot on your iPhone.
  2. Connect both the RS150B (via Wi-Fi) and your iPad to this iPhone’s Hotspot.
  3. Open the Rose Connect app on your iPad and check if it can find and connect to the RS150B. If this works, the problem is likely with your home router settings (e.g., network isolation).

3. Request for IP Addresses If the issue persists, could you please provide the specific IP addresses of both your RS150B and your iPhone (when connected to your home network)? I will check if they are in the same network range.

  • RS150B IP: Settings > System Info > Network Information > IP Address
  • iPhone IP: Settings > Wi-Fi > Tap the ‘i’ icon next to the connected Wi-Fi > IP Address

Please let me know the result of the hotspot test and the IP addresses.

Best regards,

#3

Thank you for your quick response, Roseloa.
I am able to Airplay to the device, so I assume they are on the same network. Correct?
Thanks!