Cannot register in the connect app

Support QnA
#1

Hello everyone,

I would like to log in via the app to have access to RoseTube etc. When I enter the nickname, I am always shown that the name already exists, regardless of which name I choose.

Does anyone have any tips for me? What am I doing wrong?

Thanks for any advice - as of today I am the proud owner of a Rose 130 and 160.

Cheers,
Frank

#2

Just received my RS130 yesterday day same issue, very annoying… to say the least. Given the premium price of the transport one really expect seamless UI and experience. Its a bug in the ios app, i tested on my android and registration went thru without a hiccup.

Overall i think the UI of the RS130 is overhyped… given I replaced a Eversolo DMP-A6 the RS130 should be on a totally different level UI wise, its not.

Imagine my surprise when i attached the RSA780, and experience the lag of a 5k USD transport, pretty mediocre and pretty much regret getting the RSA780…

Remote is also not as snappy and responsive as I expect from a unit in this price range.

Luckily the sound quality is there, or i would have returned this in a heartbeat.

To me the cd performance is unacceptable at this price point, as well as having registration bugs in the app, which is vital to get the full functionality of the unit.

#3

@Vainlord @FrankP

Hello

We apologize for any inconvenience caused.

Please email me the required email, password and nickname for the account you are creating. ​
Let us check why the account cannot be created.

eunseong96@citech.kr

#4

@ROSEHAN : Thanks for your reply. There is definitely a bug in the iOS and iPadOS version of the app. I finally solved the problem by registering on the device itself using the touchscreen. After the whole thing worked here without any problems, this is definitely a bug in the app on Apple devices. This only affects registration. I can now log in on both the iPhone and the iPad without getting any error messages.

Edit: this does not depend on the email address either - I had tested this with 4 different addresses independently of each other, each with the corresponding error message as a result.