Cannot Register to Rose connect

Hello just bought me the RS520 but it is Not possible for me to Register in the connect App….doesn‘ t matter weich nickname I Traum to use the App mocks it and it won‘t finish Registration……please help thanks

@docspider

We apologize for any inconvenience caused.
I didn’t understand your question correctly.

  1. You mean you can’t connect RoseConnect app with RS520? If so, please check below.

1-1. To connect RoseConnect app and RS520 Are the device using RoseConnect app and RS520 connected to the same Wi-Fi?

1-2. Are you sure you downloaded the RoseConnect Premium app for RS520? (App that says rose in gold on a black background)

  1. Do you want to sign up for your Rose account?
    If so, please try the method below.

2-1. Please register in RS520.
RS520–>Settings–>User Account–>Log in–>Sign up

Thank you