Connected usb hard drive to hirose 250oa. Won't load all albums or tracks

#21

@Mrkiss

We are still unable to connect to your device.

Please reboot your ROSE device, then press the Remote Debug button once again and let us know after you have done so.

#22

Rebooted and remote debug

#23

@Mrkiss

We have checked your Rose device remotely and found an area where an error is occurring.

To help us investigate further, could you please send us three specific music files that we suspect may be related to the issue, to the email address below?

From the folder:
disk/music/Melting Pot Music [Jazz,Bossa Nova,Oriental Jazz,Rock,Pop

05 - Rabih Abou Khalil - Story Teller.mp3
05 - Stephane Grappelli & McCoy Tyn - Summertime.mp3
05 - Wes Montgomery - The Shadow Of Your Smile.mp3

If possible, could you please send us these three files only?
Email: eunseong96@citech.kr

Thank you very much for your cooperation.

#24

How do I do that. Not that tech savi

#25

1ll try don’t know if I can send files that size.

#26

Give me 10 minutes I’ll try

#27

Ill have to remove my usb from hifirose.

#28

Ok I’ve sent the email. Thanks

#29

@Mrkiss

I have not received the email yet.
Could you please check and send it again?

#30

Ok I’ve resent thanks

#31

@Mrkiss

Thank you.
We have received the files you sent.
We will review the audio files, and if we find any issues, we will let you know.

#32

Thank you so much for that

#33

@Mrkiss

After checking all the files you sent, we found that they are not valid audio files.

We suspect that the files which were not scanned on your device may be the same type as these files.

Could you please try playing the files you sent on your PC as well?
They will most likely not play on the PC either. Because of this, it seems that an error occurs when the ROSE device tries to read these files, which causes them to be excluded during the scanning process.

Thank you for your understanding, and we look forward to your confirmation.

#34

Correct after trying to play them. They show error. OK I will delete them.

#35

@Mrkiss

If there are any audio files that do not appear on your Rose device, excluding the files that generate errors, please let me know.

#36

Well im still 5000 tracks short. So I’ll have a look at every file on my pc. First

#37

@Mrkiss

Yes, please delete all of the problematic files first.
If, after that, even normal audio files still do not appear on your ROSE device, please let me know.