Deactvation device managment

#1

My rose device is registered but I can’t access it from my ipdad or iphone, never had this problem???

#2

@Yohay

Please check a few things.

  1. Go to Device management settings on your Rose device and show the screen to see if your Rose device is registered.

  2. Is your Rose device version the latest version?
    Does your Rose device software version show as 5.7.07?
    Rose device–>Settings–>System info–>System version info—>View details–>Rose OS–>5.7.07

  3. If you delete and reinstall the RoseConnect app on your iPad and iPhone, will it be the same?

  4. Are your iPad and Rose device connected to the same IP network?

Rose device—>Settings—>System Info—> IP address shown in IP Address and Wi-Fi IP connected to your phone Up to two points must be same.

Example) Correct
Rose device IP Address: 192.168.4.44
iPad IP Address: 192.168.4.33

Example) Wrong
Rose device IP Address: 192.168.4.44
iPad IP Address: 192.168.6.33

Please take a picture of the screen showing the IP address of your phone and the screen showing the IP address of your Rose device and send them to us.

#3

All resolved and thanks and Happy Holidays