My RS150b updated the operating system yesterday, and now when I open Rose Connect Premium, I get a notice saying “Please register the device at ‘Setting’ - ‘Device Management’”
When I go to the Device Management area of the Settings, I can’t find any action to take.
I don’t know what I am being asked to register, or why any “registration” is needed in the first place.
How can I get this message to go away and not come back?
You’ll need to register your device on the RS150B, not from the App. There’s a Device Management option under Settings, where you can register your device.
Please try the steps below to register your RS130 first:
Rose device → Settings → Device Management → Register
I also have a few questions and troubleshooting steps regarding your login issue:
Please go to:
Rose device → Settings → User Account → Log in
Enter your email address and password, then tap “Log in.”
If you cannot remember your password or are unable to log in, please try resetting your password through the RoseConnect app:
RoseConnect app → Settings → My Page → Find ID/Password → Find Password → Reset Password
Enter the email address associated with your ROSE account and follow the instructions to reset your password.
If you still cannot log in or do not receive the password reset email, please send us the email address associated with your ROSE account.
After checking your account, we will issue a temporary password and send it to your email.
You may also contact us at:
eunseong96@citech.kr
Thank you.
Sorry but it is not possible for me to register my RS520. When I use Mail and Password I always receive the info, that account does not exist. When I try to create new user account I always receive the info, that user and/or email already exists. Can you please let me know what else I should do?
I have a few questions for you.
Thank you
