Device Not Registered Message

#1

My RS150b updated the operating system yesterday, and now when I open Rose Connect Premium, I get a notice saying “Please register the device at ‘Setting’ - ‘Device Management’”

When I go to the Device Management area of the Settings, I can’t find any action to take.

I don’t know what I am being asked to register, or why any “registration” is needed in the first place.

How can I get this message to go away and not come back?

#2

You’ll need to register your device on the RS150B, not from the App. There’s a Device Management option under Settings, where you can register your device.

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#3

@oilheadoug

Please try the method below.
Rose device–>Settings–>Device management–>Register

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#4

Sorry but it is not possible for me to register my RS520. When I use Mail and Password I always receive the info, that account does not exist. When I try to create new user account I always receive the info, that user and/or email already exists. Can you please let me know what else I should do?

#5

@bugfrog

I have a few questions for you.

  1. Can’t log in to the account you signed in before?
    Rose device–>Settings–>User account–>Log in–>Enter your ID and password and click Log in.
  2. If you cannot log in, please enter your rose account email address in RoseConnect app–>Settings–>My page–>Find ID/Password–>Find Password and click Reset password.
  3. If the above fails, please leave your rose account email. Then, after confirmation, we will issue a temporary password to your email.
    eunseong96@citech.kr

Thank you