Hello. My Rose 150b broke down a month after the warranty. The display is dark, all the phone functions work but the display does not respond to touch. Will I have to pay for the repair at a service center in my country (Poland). Regards.
The authority for repair, exchange, and refund issues is held by the distributor in each country.
Please contact the distributor in the country where you purchased the RS150b, explain your symptoms, and request repair.
You will need to talk to the distributor about any additional costs.
Hello. I understand that the fault in my country has to be dealt with, but can’t you do remote diagnostics? I wanted to ask if if the display is damaged a month after the warranty, it’s not fair that I have to pay for the repair of such an expensive player. After all, $4,000 is a lot and the Rose 150b should work for many years. Best regards. I don’t know English. Sorry for the language
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This issue is not something that can be resolved remotely.
It looks like this issue requires replacing the LCD on your RS150b.
Hello. Today I learned from an authorized service center that the display in my Rose 150b, after 26 months of use, needs to be replaced. Is there a chance that Rose will send the display to my service center for free and I will only pay for the replacement. When I bought a device of this class for over 4 thousand dollars, I was sure of many years of trouble-free operation. Best regards.
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The warranty period for Rose devices is usually 2 years.
Please discuss the cost of repairs with the distributor you purchased the RS150b from.
Hello. If the device broke down after 5 years of use, it would be sad, but when the device breaks down two months after the warranty, it is anger, disappointment and sadness. The issue of the display in the Rose 150 has been raised on this forum many times, which means that the Rose company knows the subject. My distributor has changed and the current one has no reason to help me because he did not sell me the device. I bought two Rose devices and was thinking about more. I recommended these products to friends as great, but what should I tell them today when they ask, “Hey Marek, where is your super Rose 150b that you recently bought???”
The service provided a price for replacing the display is 1 thousand dollars. 1/4 of the value of the device. It is impossible for me to have to pay for it myself. No serious company leaves its customer two months after the warranty ends.
Please check a few things and reply to the email below.
- Where did you purchase the RS150b?
- Please send me the receipt you purchased the RS150b from.
Hello. I bought my Rose 150B at Premium Sound. The store is located in Poland in the city of Sopot, the address is on the proof of purchase. The seller said that the device comes from the distribution of the company 4hifi.pl, i.e. the previous distributor. Now the Rose 150b is in the service of the current distributor Top Hi-Fi/Audio Klan. Thank you for helping me and my Rose150B.
I have forwarded your symptoms and email to the Polish distributor Audio Klan.
They will contact you as soon as they confirm my email.
We cannot ask them for a free repair. Please understand that the distributor has all the authority.
Hello. Thank you for your help, I do not expect a free repair, but at least free spare parts/display. I am able to cover some of the costs. Best regards. I will inform you about the final cost when the repair is completed.
Hello. Did you receive my message that I sent you on January 16 after talking to the service? I can’t find it so I’m afraid it didn’t arrive. The Audio Klan service in my country will help me but Rose has to send the display for free, as a help for the customer/show of goodwill. I will cover the costs of the exchange and shipping. Can I count on support from Rose? Best regards.
Hello. Today, 5 hours after receiving your message, I called the Audio Klan service with a question, they replied that they didn’t know anything, I thought I’d call the sales department but they didn’t know anything either. I’ll wait until Monday maybe someone will contact me and if not, unfortunately I’m giving up. It’s been almost a month without my Rose 150B which was supposed to be a dream come true but has become a horror. I’m tired of constantly writing and asking for help, I wonder if the distributor has good news for me, why don’t you write that you’ll send the display at your own expense and I’ll pay for the replacement. I know it’s not an easy thing but Rose wasn’t supposed to be good but great, that’s why I bought it. If I have to cover all the costs ($1k$$) I’ll do it and I’ll try to enjoy having Rose 150b again but that will be the end of my adventure with Rose. Sorry for my poor English.
Please check your email.
I have referenced the email from the person in charge of repairs at Audio Klan.
Thank you very much for your help and patience with such a annoying customer. Best regards.
By the way – I’m not a Rose owner (yet), but this level of support I can’t imagine to be common for many other (perhaps more mass marketed) brands. It’s encouraging.