Dropouts when streaming Lossless format

#1

Dropouts of music from Tidal or Qobuz, when in Lossless hi res format. This seems to be a fairly recent thing, the past couple of weeks is when its become consistent.

I have a Roon Nucleus sending to a Hifi Rose 150b. When i play the Tidal music directly from the Rose (bypassing the Roon) the dropouts still occur. At the very least it doesnt seem to be Roon related.

I currently have the Rose as decoder and renderer, but I have tested using it only as a renderer with no MQA decoding and the dropouts still occurred.

Both the Roon and the Rose are connected to an 8 port switch with a direct uplink to my FIOS internet router with a 1GB internet link.

I’ve tried restarting every hardware device in the path to no avail.

( I believe there has been a recent Rose software update ? I cant say with certainty thats the issue though)

Version info below.

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#2

By drop outs, do you mean a pausing of the playback while buffering owed to latency or the like? Reason I ask is that I’m getting that now on Qobuz just over the last week or so with my rs130… just posted something on it.
Best,
Mike

#3

Pauses or breaks during playback and eventually the song will skip after a few dropouts.

#4

Same here when using Qobuz. Tidal has not done this, neither has RoseTube. Seems like something is going on with Qobuz, which is a bummer because that’s my fav streaming service.

#5

Same thing with my RS130 regularly over the last few days. Not just with Roon, but also with Spotify and playing directly from my nas.
No changes in my network setup, or anything else in my music chain.

The music doesn’t so playing, it’s just stops sounding (time still progresses). What does help is to push pause and then play.

Of course, highly annoying!
@ROSEHAN: I wish the Rose team have a thorough look into this issue and provides us with an answer, or rather, a solution.

#6

Dear Hi-Fi Rose users

We apologize for any inconvenience caused.

Currently we are not experiencing the same phenomenon as you. I need your help to solve the problem.
Users who would like to help us, please answer the questions below by emailing us below.
eunseong96@citech.kr

  1. Please tell us the model name of the Rose device you use.

  2. Please tell us the Rose ID of your Rose device.
    Rose device–>Settings–>System info–>Rose ID

  3. If you go to the RoseStore app on your Rose device and uninstall and reinstall Qobuz or Tidal, does the same problem appear?

  4. Do RoseRadio and Rosetube play normally without interruption?

  5. Please provide your Qobuz and Tidal accounts and password. We need to confirm that it appears in your account.

#7

Hi Rosehan, thanks for stepping in!

From my side I can tell you, I’m using a RS130. For now I won’t share my Rose ID, except through DM.

The occurrence of the dropouts seem to have stopped as quickly as it appeared. For now.
During the passed few days, luckily I didn’t experience any.

I sincerely hope this state that way, but I will surely report back the moment the phenomenon starts again!

#8

Back again. What I had determined is that whenever the Rose device shuts down unexpectedly, it has to be shut down gracefully, powered off and then restarted, otherwise the Roon stream will break. It was consistent- however I had come up with a reliable fix.

Today my Hifi Rose updated software again - and now I’m having the lossless flac file drops again. I’ve tried my prior Rose troubleshooting methods and they dont seem to work.

The rose is consistently dropping any lossless file streamed through it.

Why does it seem like a software upgrade breaks this setup.

What can I do to have my Rose reliably stream without faltering?