Failure in ripping

I place the CD into the Hifi Rose CD drive and tap the ripping icon. The artwork is found along with the track listings. I select the drive, Rose disk and then push the Rip and Confirm button. The artwork disappears and nothing happens.

I tap the Rip button again and it asks to insert the CD. So I try to eject the CD and there is no response. The only way I can eject the CD is to turn it off and on and then eject.

Some CDs will work correctly and some don’t.

Is there a remedy for the problem