I was promised that an update 2 weeks ago would resolve my issue. When there was no resolution, I was promised a software update last week that would resolve my issue. There was no update and my problem continues.
19 Days Ago I wrote …
I have an RS201e and a RS520. Both machines have a 2 TB hard drive attached with about 850 GB of lossless WMA files. Everything is organized into 10 custom genres. Using Rose Connect Premium on my iPad Air and Samsung A53 phone I have no problem accessing each of the genres and picking an album to play. Using the new Rose One app, my access is severely compromised on the ipad and the Samsung. Looks like genres with more albums (100+??) simply wont load and it defaults to all albums. Ive tried everything. Does anyone know what’s hoping on here. Oh yeah, all my firmware and software are up to date and yes I have tried rescanning.
@Diskhound Unfortunately, I can relate. I’m still waiting for an I²S update that HiFi ROSE committed to nearly three years ago. I have that commitment in writing and have followed up multiple times, including quoting their own previous statement back to them, yet I never received an email response addressing it.
My experience has been a recurring pattern of promises and commitments that either remain unfulfilled or are followed by little to no communication. A review of the forum shows numerous posts from customers describing similar frustrations.
I genuinely like aspects of the HiFi ROSE products, which makes this even more disappointing. At some point, though, announcements and promises have to be matched by execution and clear communication with the customers who purchased the equipment based, at least in part, on those representation
Well…@duffer5 … that sounds quite depressing. I just want to be able to access my music by genre using the new app. I can’t be the only one with this issue. It’s a very basic functionality. Of course, the old Rose Connect Premium app actually works fine so I could just continue using it. My biggest concern here is that one day the old app will just disappear then eventually stop working.
@Diskhound
Regarding your inquiry, here is the current status of our review: When there is a large amount of album data, rapidly scrolling down the album list causes playback to fail upon selecting an album.
To help us investigate the issue in detail, could you please send a video recording of the problem occurring on your smartphone to the email address below? When sending the email, please also include the Rose ID of the device connected to your external HDD.
Email: shim1691@citech.kr