HDMI Resolution change failed / function is not ready

#1

Helping someone get their 150 set up, and we’ve tried multiple HDMI cables. Using the native YouTube app as a test, when attempting to switch on the TV function an error stating “the HDMI function is not ready for use”. Video plays fine on the 150’s screen.

Upon reading similar topics, noticed someone mentioned changing the HDMI Display Resolution - this also results in an error, which is HDMI Resolution Change Failed. This occurs on all resolution options.

Software is up to date, this is connected to (tried all 4 HDMI inputs) a Samsung QN65S90CAFXZA Flatscreen.

Any ideas? I searched around, and saw some resolutions with no explanation of the root cause. Have not yet tried restoring to default yet.

#2

@KennyPowers

We apologize for any inconvenience caused.
Please check a few things.

  1. RS150 has two HDMI ports. If you want to connect the RS150 to a TV and watch the video played on the RS150 on the TV, you must connect it to the HDMI port (not ARC IN).
  2. When you say you play native Youtube, do you mean Rosetube?
  3. Did you make any special settings in the input/output settings?
  4. Does the same symptom appear after factory resetting your RS150?
    RS150–>Settings–>System settings–>Factory reset
#3

1 - yes, HDMI out to TV (not ARC)
2 - Yes, RoseTube (using the TV slider after clicking the video title to display video on the 150’s screen)
3 - No, unable to change any of those settings due to error message in original post
4 - yes, performed a factory reset and had exact same results

I saw a similar post and someone mentioned it was a hardware issue, I believe the person I was assisting was going to take the unit back to the Dealer. If you have any other ideas, please let me know!

#4

@KennyPowers

This issue is not a hardware problem.
Please answer a few questions.

  1. Please tell us the Rose ID of your RS150
    RS150–>Settings–>System info–>Rose ID
  2. Please tell us the IP address of your RS150.
    RS150–>Settings–>System info–>IP address
    3, Is your TV’s external input properly connected to the external input number connected to your Rose device?
#5

I will get the information for the first two, I am not near the device currently - the IP would be a local LAN address, the unit is hardwire ethernet into a home network.

Yes, I have tried all 4 HDMI inputs on the TV, and have also used a professional TV Logic Broadcast Monitor with HDMI diagnostics onboard - it received no signal. I also tested with a second consumer TV monitor, with the same result. I also tried 5 separate HDMI cables which I verified were working on other devices, and working on all 4 inputs of this monitor - I fed signal from a laptop and different external media player to each TV input and this all works fine.

Regardless of cabling, what would prevent me from being able to change the HDMI output format/resolution? Do the two error messages I referenced in my original post lead to specific troubleshooting steps, I would imagine you have seen them before? Would the assigned dynamic IP Address on a local subnet be related?

  1. Within RoseTube “The HDMI Function is not ready for use” when attempting to use the TV Slider in the upper right of the RoseTube Video player

  2. Within Settings, HDMI Display Resolution “HDMI Resolution Change Failed” - cannot switch from the lowest resolution, which is what is selected by default.

Same results after Factory Reset - when I am near the unit again I can gather the Rose ID and last octet of the IP address. It will be 192.168.10.xxx, I just cannot remember what it was assigned.

Thanks in advance for the replies!