Hifi rose 201e no log in

Hey maybe someone can help me here everytime I try to log into or make my new account I get the duplicate user name no matter what even if it’s a different email any help would be nice thank you .

@Scoots

Please check a few things.

If you cannot log in to your Rose account, please send your Rose account to the email address below.
eunseong96@citech.kr

We will send you a temporary password or verification email.
If you cannot find the password for an account, it is because you did not verify your email address when signing up for the account.