You should be able to receive answers to your questions by contacting the email addresses provided above.
Thank you.
Will there actually be live people via phone that we can talk to like Mofi.
Yes. We plan to have dedicated English-speaking customer support representatives at HiFi ROSE USA who will be available to assist customers by phone.
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Where will HIFI ROSE USA be located?
You are fortunate that you were able to listen to different devices. Here in West Palm Beach there is only one audio store (other than Best Buy). They only carried HiFi Rose and McIntosh so options were limited. Is there a reason you only use the 151 with ROON? I looked into ROON but it seemed it is primarily for people with large digital music files. I lost all my CDs and original audio gear to a hurricane a year and half ago so I just stream from Spotify and Qobuz.
Once again, this feels like a situation where HiFi Rose has overpromised and underdelivered. I understand that transitioning from one U.S. distributor to a new direct-sales and support model is a significant undertaking, and I appreciate that there are likely many logistical details involved behind the scenes.
That said, the HiFiRoseUSA.com website still appears to be a mix of MoFi and HiFi Rose information, with very little clarity regarding how the handoff between the two organizations is actually being managed. Additionally, the RW800 still appears to be unavailable for purchase in the United States.
My suggestion would be that when making a change of this magnitude in what is presumably one of HiFi Roseās most important markets, the transition plan really needs to be fully developed and clearly communicated before the change is announced. Customers should know who is responsible for sales, service, warranty support, and repairs; when each responsibility officially transfers; where the U.S. operation is located; and, importantly, who customers can contact directly by both phone and email when they need assistance.
I genuinely want to see HiFi Rose succeed in the U.S. market, but a transition like this requires clear communication and a seamless handoff to give both existing and prospective customers confidence in the brand going forward.
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Hi Thomas
I use Qobuz with Roon cause this sounds best in my setup. Gato Dia 250s is my amp and speakers are Sonus Faber Sonetto II G2.
I did have all kind of different setupās but with RS151 i am very happy. I use the RS151 as a preamp and in Roon i configured Parametric EQ.
How sad that you lost all yr music cd. 
Best. Leon
āā¦the transition needs to be essentially done beforeā¦ā
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Thatās MoFiās HQ even though they use Vegas as their distribution center.
I donāt think Rose has fully updated or converted their web site?
AFAIK any existing orders made before Aug 1st but hadnāt been shipped still goes thru MoFi so maybe thatās why some things are still up?
Who knows?
There hasnāt been a single reported problem (yet) with the changeover and still people have to just complain and complain.
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Anyone know who i can contact about a warranty request? The vendor (Crutchfield) sent me to mofi (who is not distributing any more) and they sent me to rose_service@hifirose.com and one answers my email request and there is no direct phone number to contact. Thanks!
@Carnelian, I intentionally waited before responding to your post because I suspected we needed to give the transition some time before declaring that there hadnāt been any problems. Unfortunately, the issues I was concerned about are now beginning to surface with HiFi ROSEās ānewā direct-to-USA model.
Weāre seeing reports of poor or nonexistent communication, a lack of follow-up, no clearly identified point of contact, and apparently no direct U.S. phone number for customers needing assistance. These were precisely the concerns I raised when the transition was first announced.
My criticism was never about complaining for the sake of complaining. It was about questioning whether HiFi ROSE had the infrastructure and logistics in place before ending its relationship with an established U.S. distributor and announcing that it was prepared to handle the market directly. So far, Iām not seeing much evidence that it did.
And weāre still relatively early in the transition. If basic communication and customer-support channels arenāt functioning smoothly now, what happens when more complicated warranty, repair, parts, dealer, and service issues begin accumulating?
It also makes me wonder about the circumstances surrounding MoFiās departure. I obviously donāt know what happened behind the scenes, so I wonāt speculate that MoFi āsaw the writing on the wall.ā But given what weāre seeing now, I think itās fair to wonder whether there was more behind that separation than customers have been told.
I sincerely hope HiFi ROSE proves my concerns wrong, but at this point, dismissing legitimate questions as people who ājust complain and complainā seems premature.
As of today 8/27/26:
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The āDIYā risk: Replacing an official distributor involves more than just shipping boxes. It entails managing returns, repairs, and spare parts inventoriesāand, above all, speaking the customerās language when something goes wrong. The snowball effect: If basic support (such as answering emails) is already struggling, the handling of warranties and complex technical issues risks grinding to a complete halt in the coming months. The MoFi mystery: It is fair to wonder whether the previous distributor foresaw these difficulties and decided to step aside before the brandās reputation took a hit. Your questions are valid and get straight to the heart of the matter. A high-fidelity (Hi-Fi) brand sells more than just excellent products; above all, it sells an experience and the assurance that someone is ready to help the customer whenever the need arises.
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Good post.
I have to agree that its easy to speculate what happened. If I hit AXPONA next yearā¦ I may talk to a few people.
But to your pointā¦ the harsh reality is that Rose may have under estimated the complexity of the US market along w some cultural differences.
Note that Mofiās distribution is out of NV while their corporate offices are here in Chicago.
@Grammophone I would recommend not jumping to speculation. There are always 2 sides to the coin and MoFi is a very large company. One could easily speculate that MoFi wasnāt giving Rose enough love and marketing support.
So who knows what really went down.
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Often, complex commercial dynamics and budget or marketing issuesāthings we enthusiasts donāt seeālie behind these splits. We just hope that, whatever the truth may be, end users wonāt have to pay the price for this transition.
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The Truth About HiFi Roseās US Exit: Why MoFi Really Pulled the Plug
Hi everyone,
Iāve been following the discussions here in the forum about āHiFi Rose now standing on its own two feet in the USā with a bit of a smile. Itās time to take off the rose-colored glasses and face the facts. Does anyone here seriously believe that a world-class distributor like MoFi Distribution gives up a brand voluntarily if itās selling like hotcakes?
The reality in the high-end audio industry is very different: HiFi Rose didnāt choose independenceāMoFi pulled the plug because they were no longer willing to foot the bill for a massive service and support disaster.
A distributor calculates strictly by the numbers. If a product eats up all profits through constant returns, warranty claims, and support overhead, it gets dropped. And with HiFi Rose, this isnāt just about a single model. It runs like a red thread through the entire product lineupāfrom the RS520 all-in-one to the RS130 streamer transports and the RD160 DACs:
- The Update and Software Disaster (āOvertunedā): At their core, these devices are over-bloated Android computers attached to massive displays. Rose OS is completely over-engineered. Instead of patching existing bugs to make the system stable, almost every firmware update opens up the next construction site. A prime example is the Tidal Connect mess: because their own software architecture is so deeply flawed and tangled, they couldnāt get it to run reliably on their older platforms.
- The Admission of Defeat Called RW800: Why do you think HiFi Rose is suddenly introducing the RW800 and relying on standardized Linkplay technology (which you normally find in budget streamers like WiiM)? Because they realized themselves that their proprietary system is a dead end. When someone spends $5,000 on a high-end device, they expect it to work flawlessly out of the box. They shouldnāt be forced to buy an additional network bridge just to get continuous, uninterrupted music playback.
- Non-Stop Hardware Failures: On top of the software issues, local distributors have been fighting a losing battle with hardware reliability. The extreme heat generated by the processors sitting directly behind those giant touchscreens has led to a wave of dead displays and fried network boards.
- The South Korean Support Desert: MoFi was on the front lines in the US. When customers spend premium money on high-end audio, they demand premium support. But when the parent company, Citech in South Korea, takes months to supply replacement parts or blocks critical software fixes, the distributor is left holding the bagāabsorbing both the financial losses and the massive damage to their reputation.
Of course, you will never see this stated in official press releases from HiFi Rose. No brand is going to admit: āOur distributors are firing us because our products are half-baked when they reach the customer.ā But anyone who keeps their eyes open can see the pattern. My Rose520 serves as the Roon endpoint for my second system. It does a great job there. However, many people donāt use Roon and are then faced with the flaws in their own software. When I compare it to my Lyngdorf TDAI 3400, I can truly say, as the cable enthusiasts always claim: Itās like night and day. Thatās what happens when real audio engineers are at work, rather than app developers who just built a giant screen around unstable software.
Speaking of:
Check out the German distributorās counterpart. Do you really think the Germans would let anyone take the reins away from them if theyād been making good money with Rose devices?
Have fun sugarcoating this new āindependenceā!
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Hello
I own a Rose 151 and a Rose RSA780E. I have been enjoying both these products in my system.
I have ripped over 100 CDs with no issue. This past month I tried to rip a few new CDs.
At first, it went well. The is started taking longer and longer to rip CDs. I was able to bring up the cover art and data quickly. But burning was taking in some case as long as 2 hours. I noticed that the motor would wine for a few seconds the slow down. To verify this problem, I tried to play a CD. The CD would play a few notes than pause. This should tell me that the motor is malfunctioning. Iām hoping that I will be able to have it repaired by Rose under my warrantee.
Could you please answer the following questions so that we can better understand the issue?
- Are you using the RSA780 connected to a HiFi ROSE device when ripping CDs?
- When ripping CDs with the RSA780, does every CD take more than one hour to rip?
- Or does this issue occur only with certain CDs? If so, please let us know which CDs are affected.
- When using the RSA780 with either a computer or a HiFi ROSE device, have you tried using a different USB cable? If so, does the same issue still occur?
Thank you.