HIFI Rose merely a hobby brand or a serious business, that is the question?

I agree with you Ryan! My collection consists of country music, singer and songwriters songs and oldies - hence, for me shuffling is important as the selection of songs will never be from country to classic music. I also agree with your statement about SQL - it really shouldn’t be a problem. Also, as I’ve said on previous occasions my Olive 4HD managed to shuffle about 20000 and - it was also a revolutionary machine back then (13 years ago or so) and had no problems with it.

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Well said @Ryan and @Bruab I concur.

agree totally…i have had mine 150 for over a year no and i have so much I’m not satisfied with but my english is sob bad i can’t write good enough about it…so i don’t.

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hello,i had mine now for over a year and there are so much I’m not happy with, i hope that i had not bought it.but my english are not good so i have not told it yet…

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I simply had Roon before I had the Rose RS150. So I really don’t care, if and how the device is capable to manage a music collection.
I see your arguments, but complaining does not bring you any further.
Fact is: the device does not meet your expectation, and probably will never do so. Up to you, how you proceed. If I’m unhappy with a product I bought, I give it back or sell it and try something else.

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I think it is now high time for ROSE to make officially commitments to the steps they are going to take to sort all the existing problems by reading all the comments here.
We get too much blah, blah, blah like wait for the next software update and so on. Otherwise the days of this company in HIFI are numbered.
At the moment the software is piecework without any real solutions on offer :facepunch:t2::facepunch:t2::facepunch:t2:

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There’s some right cry-arseing beauts on this forum.

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I’m forced to say that I really don’t care about your opinion…

RS250/150 main goals are 1: Streamer 2: DAC/ADC 3: for those who do not use a separate Preamp, a very basic Preamp. I bought it mainly for the ADC functionality to USB transfer towards the PS Audio Direct Stream DAC, and it works just fine.

All the rest is optional, as I recall from the vendor where I bought this machine. It is not a full NAS system, perfect VU-meter, Equalizer, …

From what I read here it’s clear that expectations for some are far higher than the product was designed for. If you want DB/NAS management then invest in ROON, Innuos, … , or a NAS or a Mac Server as a core. Rose Hifi products are designed as an “ENDPOINT” in the music system. NOT as a MUSIC management server.

You might have been fooled by your audio reseller. In order to avoid being fooled again next time, I advise to do your research (in what you really need) more thorougly before you buy audio next time, and be willing to invest the money accordingly to meet your primal needs.

@duffer5 and to whom who might have the same coping mechanisms on headwind reactions.

It is always OK to speak your mind, but if someone gives you a headwind, there is no need to start blaring and screaming to get your point across, …

I remember your furious and even passive aggressive comments to @ROSEHAN regarding the VU meter functionality, they were anything but constructive. Just saying, … , here I see the same dynamic which might scare other people to speak their mind in a safe way, …

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@HarleyQuinn +1 :wink: ,VU meter is just a gimmick and using 150 as a NAS would be totally beyond its design point.

Pretty much agree (even if I can’t comprehend why one would bypass RS DAC and send signal to be mangled by PS Audio, but to each his own).

Nevertheless, Rose did include storage attachment and media management functionality to these products. Might as well have it working at least as good as what a $500 Bluesound Node can do…

Having some completely unrealistic expectations about functionality, level of handholding the product should provide, and pace of software development isn’t very constructive though.

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In point one, I use RS mainly to convert from analog ( Moon Phono preamp Best Turntable Preamp | 310LP Phono Preamplifier | MOON - Simaudio) to digital, as de BHK direct stream doc has no analog inputs.

Sometimes I also use the RS for streaming ( as a streamer she comes in the neighbourhood of black SoTm Ultra Neo). the DAC in the RS is good, but the PS audio BHK Direct Stream is significantly better. so for streaming and conversion, I work with PS audio Direct stream DAC directly. RS is not in the picture in this scenario.

On point 2 : I agree with you , perhaps Hifi Rose should consider improvements up to level of blue sound , …

I guess if you like the sound, it’s fine, and that’s what really counts. As far as transparently reproducing the original signal goes, DirectStream is significantly worse than a USB dongle for a smartphone you could get for about 5 bucks…

But yes, Rose devices have all the hardware a features to beat just about every streamer in their price range, and even a significantly higher one. But software could be improved. Not that Bluesound’s software weren’t a dumpster fire all by itself…

Maybe if you stop trolling you just might get something done.

So, I re-read my original posts and I am curious what has Hifi Rose done to improve the customer service experience considering you have added an additional product (rs130) which will bring additional burdens to the customer support team?

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new owner here. its clear that HiFi Rose doesnt not have enough customer support. the products have too many features that either dont work or are very buggy. HiFi Rose needs to devote resources to making these products work as they are advertised.

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Too many complex features, total lack of usability, no user support besides this community forum, no manuals, no youtube tutorials… surely Hifi Rose designs brilliant devices, but they need to change they mindset and focus in user experience. Anyway, I only use basic features and it’s enough for me.

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@duffer5 I can’t agree more with you. You have pointed out most but not yet all of the issues. HiFiRise has a very long list of problems to be fixed

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Hi buddies, I bought my R150 two years ago. Recently I have been experiencing a very bad problem. The unit switched on and switch off by itself like there was a ghost inside. Then my mobile phone Rose Apps could not control the unit anymore, because it would not find the IP address of the unit. I can only start/switch on the unit by using a tooth-pick pressing the tiny hole of the RESET button at the back. Because the tiny hole of the RESET button is located at the back of the unit, it is a very different position to get access to. Painful and annoying. This tooth pick RESET has to be done every few days.

And further more, I experienced another bad problem ONCE, after I tooth pick RESET the unit, I played music and then all of a sudden, the unit turned the pre-amp volume all the way to maximum at +99, it blew my speaker cones, it was very painful! I am wondering how the stupid and dangerous the software is!

Two days ago, I sent an message to ROSELOA about these problem. I have not received any reply yet.

I contacted the local distributor. They asked me to send the unit back for an inspection and would replace any faulty parts. I am asking their quotes of replacement because the unit may be out of warranty. If it is too costly, I am seriously considering to junk it and buy something else.

I am totally disappointed by Hifi ROSE for the R150 quality.

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That’s awful. We’re your speakers permanently damaged?