HIFI Rose server log in after downloading EA

I have problem to connect to HIFI Rose server after updating to the new EA confirm, I rolled it back to the official version 4.19 with the same issue. It keeps saying that user information is incorrect. I tried to sign up again but it says my email is already used… please assist asap and I cannot use Rosetube because of that.

@Spiderman

We apologize for any inconvenience caused.

Please answer a few questions.

  1. Please tell me the email account you used to create your Rose account.
  2. Is it correct that you performed Rose device–>Settings–>User account–>sign up?
  3. If you still cannot register as a member, please send your email address and nickname to the email address below.
    eunseong96@citech.kr