HiFi Rose user Update: Strengthening Stability, Quality, and Support

ROSE NOTICE Notice
#32

I did a perfect a/b comparison using DMP-A8 as a transport and the rs-130. I had them reading the same stream as Roon endpoints. I kept flipping back and forth between the 2 units and could not hear any discernible difference. Had a dealer even tell me don’t bother buying an expensive transport since the biggest improvement could be made by upgrading the DAC. Rose does build a nice unit but it’s overpriced at $6k USD and had a horrible UI experience.

I have a very high end system. My ears tell me to save my money and buy reasonably priced equipment. My B stock amplifier probably costs more than some people’s entire systems.

1 Like
#33

I too started with a Mac mini, then modified it, then with a NAS…
And later I got a Rose RS250a which did just as well, or even a little better, than all this computing with its multiple boxes…
So it’s simple: you take an Eversolo and a Rose for testing, you listen, and you choose the one that suits you best! At home, on my system with Goldmund electronics and Magico speakers, there’s a clear advantage in favor of the Rose, but it’s clear that if I hadn’t heard big differences, an Eversolo would have been enough!

4 Likes
#34

Exactly, that’s the method I adopted too: I compared an Ever A10 and the Rose 151 and I liked the Rose 151 much more. Among other things, the Eversolos have the DSP as an advantage, which I don’t need and in any case it doesn’t process the signal correctly, as widely documented in the tests, due to the low processing power of the processor used.

#35

At hifirose its an usb 3 fiber connection between the streamer and the dac. Is that the same with eversolo ore is it an fiberoptics between the switch and the streamer. Thats much more commen.

#36

Yes, it’s a fiber optic connection between the switch and the streamer. It only sounds slightly different to me. RJ45 sounds fine on the one my family room. I rarely sit in there and use it anyway.

#37

There are many ways overloaded volume can occur that causes speaker damage. The cause may not be your HiFi Rose Equipment.

On the Anthem AVM90 AVSforum, many people thought it was the AVM90 that caused the overload. After a lot of discussion, most people thought it was Roku or bad CEC Communication between devices (e.g., source/TV to AVM90 preamp/prepro)

I rely on my Power Amplifier for protection ← my Macintosh MC255 power amp has an Overload Protection function.

#38

Lol. Not if the only device is the Rose RS151 used as a stand alone pre amp… direct connection to Amps via XLR.
My unit has a main board issue and generated a hi frequency clipping cycle (inaudible) as well as a auttible white noise
So my unit is out for repair . These things do occur! And with an amp pure Class A capable of producing 1.6 kilowatts well stuff happens…

#39

This post was flagged by the community and is temporarily hidden.

#40

I didn’t flag you because you were consenseding,
I know all about clipping and it’s efects.
My sincere apologies if I offend you that is not my intention
Sincerely
Please in the future be more specific about your concerns instead of just generalizing. The speaker repaired was over 4k. I really like the Rose in my system and I’m looking forward to it’s returning

#41

Once again, there’s been no response from HiFi Rose. It’s clear they’re not taking customer support seriously. The pattern of apology and deflection continues, but there’s still no real action or improvement.

3 Likes
#42

It clearly shows that we the public don’t matter,it’s all about Numbers and not people
My unit has been defective for over three months…
And MoFi just wants to ship it back …lol
So it looks like I’m out 5k
Still waiting for Sean a Upscale to chime in.
And ROSEHAN is a no show…not a peep or care in the world…!
Go figure!

1 Like
#43

It’s disappointing to see that nothing has changed since this statement on September 26. In fact, the communication and support from HiFi Rose have gotten worse, not better.

For months, customers have been asking for transparent updates, stable firmware, and basic accountability from support. Instead, we continue to get silence, vague promises, or broken updates that make the products less reliable. This community shouldn’t have to serve as the company’s unpaid tech support team.

If HiFi Rose truly values its users, then prove it — communicate clearly, respond publicly to unresolved issues, and deliver the stability and transparency you’ve been promising for over a year. Until then, words like “trust” and “commitment” ring hollow.

5 Likes
#44

This is very disappointing. I have 0 regrets in getting rid of my RS130. LIfe’s too short to sit in agony over broken promises and even worse software. The dealer that sold me the unit will never see another dime from me based on the input made prior to purchase. Very nice hardware and awful software. The unit failed after I sold it. I’m hoping they stood by the warranty and repaired it free of charge.

#45

@duffer5

We are still working hard to improve and stabilize the software.
I’m curious to know what kind of answers you are specifically looking for.

If you can let me know the exact issues or questions you’d like updates on,
I will do my best to provide a detailed summary of the current progress.

Please avoid very general statements and share your questions as specifically as possible.

#46

@ROSEHAN @ROSELOA @Rose_love

1. Compatibility Issues

  • DAC Compatibility Criteria
    Disclosure of the specific criteria used to determine whether a DAC is compatible or not (testing methods, technical specifications, internal testing conditions, etc.).
  • List of Compatible DACs
    Sharing the official list of DACs that are confirmed to be compatible with the RSA720.

2. Problem Recognition and Official Acknowledgment

  • Official Acknowledgment
    The company should publicly acknowledge the increasing frequency of reported product defects, hardware failures, and software issues.
  • Response to Customer Reports
    Recognition that customer reports have sometimes gone unanswered or have been delayed, along with a commitment to improve.

3. Transparent Communication

  • Sharing Causes and Current Status
    Clear disclosure of what problems are occurring, their causes, and the extent of what has been identified so far.
  • Explanation of Software Updates
    Providing clear reasons why certain functions may have been broken or removed during software updates.

4. Corrective Measures and Timelines

  • Planned Actions and Responsibility
    Sharing what corrective actions, replacements, or design modifications are being planned for bugs, functional defects, and hardware issues.
  • Implementation Schedule
    Providing a timeline for when these corrective actions will be carried out.
  • Warranty and After-Sales Support
    Explaining in detail the warranty coverage and the processes for hardware repair or replacement.
  • Public Statement
    Issuing an official statement regarding hardware failures, including root causes, corrective measures, scope of the issue, potential customer impact, and what actions customers should take.

5. Customer Support and Communication Improvement

  • Enhanced Customer Support
    Improving responses to technical requests and strengthening support systems for both new and experienced users.
  • Distributor Support
    Expanding support for dealers and distributors through better parts supply, training, and technical documentation.
  • Timely and Meaningful Responses
    Addressing customer inquiries promptly with substantive answers, reducing delays and lack of response.

6. Expectation Setting and Trust Recovery

  • Product Function Assurance
    Ensuring that the functions available at the time of purchase will continue to be maintained.
  • Prevention of Feature Regression
    Avoiding reduction or degradation of product functionality through updates.
  • Clarification of Product Nature
    Recognizing that the product is not only HiFi equipment but also a combined hardware/software system, and providing support accordingly.
  • Restoring Trust
    By disclosing processes and standards, customers can clearly understand what to expect and what risks may exist, thereby rebuilding trust.
2 Likes
#47

@duffer5

The response you mentioned describes the direction we are aiming to take going forward.
We are gradually implementing the improvements outlined in that statement.

It has been about a month since then.
I understand your frustration, but if you could tell me specifically which issues or points you are concerned about,
I will do my best to check and provide a detailed update on the progress.

Please try to avoid general comments and share your questions as specific and detailed as possible.

#48

We deserve a complete and transparent response to every question raised above. The ongoing lack of clarity and evasive replies are unacceptable. Each concern deserves a clear, detailed answer—not another generic statement that everything is “in process.”

Many of us have observed what appears to be a repeating pattern: apologies, deflections, and delays that eventually fade into silence. That approach erodes trust and damages HiFi Rose’s reputation with its most loyal users.

It’s time for HiFi Rose to engage directly and honestly with its community. We’re not asking for promises—we’re asking for accountability, transparency, and real answers. The longer these issues remain unaddressed, the more users will continue to lose confidence in the brand.

4 Likes
#49

Be honest and admit that the latest update for the RS151 model destroyed the sound quality!

1 Like
#50

@ROSEHAN Ok. You want questions.

  1. Are you going to fix the library rescan function and deleted files or folders should be deleted also from library?
  2. Are you going to fix the DSD gapless playback?
    These are questions for over 2 years that i’ m asking and getting always the same answer (scripted).
  3. Fix the sound that so many complaining. I got an Eversolo T8 and outperforms the RS130 for almost 1/4 of the money and the library works just fine and the gapless playback on DSD works also. Sounds way better and detailed. The only thing that is better is the big screen of the RS130 from the Eversolo T8 for me right now.
    You wanted specific questions. Now give me specific answers but not the scripted ones.
    It’s time for reality not for shows.
4 Likes
#51