Join the conversation: HiFi Rose needs to do better — before it’s too late.
Dear HiFi Rose Team,
This message is not coming from frustration alone. It is an open call from your user community — one that genuinely wants to see HiFi Rose succeed, but can no longer overlook the growing disconnect between your premium hardware and the support structure behind it.
I want to be direct, because we’ve been through this cycle too many times.
It has now been six days since your last response, and that message provided no meaningful update or evidence of progress. Before that, the last substantive communication from HiFi Rose was on 9/26. This silence directly contradicts the commitment made in your public statement promising improved communication and greater transparency. Instead of seeing the “better direction” described, we’ve seen the opposite: engagement has decreased, clarity remains unchanged, and user confidence continues to decline.
Once again, we appear to be moving through the familiar sequence many users have documented for years: an initial apology, followed by deflection, then silence — and eventually, the “hope they forget” phase. This is not speculation or exaggeration; it is a pattern widely reported across the forum and consistently echoed by long-time owners.
You’ve asked users to provide “specific questions,” but these issues are already specific, and they have been detailed repeatedly across countless threads. To recap only the major points:
- Software stability remains inconsistent
- Promised features have been delayed or abandoned
- No transparency or timeline regarding Spotify Lossless
- No published or updated software roadmap
- Long communication gaps followed by vague reassurances
- RS720 concerns still waiting for clear acknowledgment or updates
- A month-old “improvement announcement” with no measurable follow-through
These are not vague frustrations. These are well-known, recurring, and consistently documented issues affecting real customers who invested significantly in your platform.
When HiFi Rose asks users to re-list or re-explain these concerns, it shifts the burden back onto the community. But meaningful, proactive communication must come from the company — not only when users chase updates.
If HiFi Rose is genuinely moving in the direction previously described, then we respectfully request:
- Clear timelines
- Regular, predictable progress updates
- A transparent, public software roadmap
- Ownership of unresolved issues
- Demonstrable follow-through on stated commitments
Silence followed by conditional engagement creates the perception of stalling rather than informing. Transparency, consistency, and accountability create trust — and right now, trust is eroding.
Meanwhile, it’s impossible to ignore that competitors are moving faster and communicating more effectively. Brands such as Eversolo, Lumin, and others are delivering frequent updates, clear roadmaps, and steady feature improvements. As a result, many former HiFi Rose users — including enthusiastic early adopters — have already shifted to competing platforms due to the very issues outlined above.
This isn’t said to criticize for the sake of criticism; it’s said out of concern for a brand with enormous potential. But the reality is simple: time is running out, and the market will not wait. The window for HiFi Rose to reestablish trust and remain competitive is narrowing with every unanswered question and every delayed update. Without meaningful, timely change, it may soon be too late.
I — and many others — want HiFi Rose to thrive. But the current pattern must change, and it has to start now.
Signed,
@Duffer5
A concerned community member — and likely many others who will share their experiences below.