There are many ways overloaded volume can occur that causes speaker damage. The cause may not be your HiFi Rose Equipment.
On the Anthem AVM90 AVSforum, many people thought it was the AVM90 that caused the overload. After a lot of discussion, most people thought it was Roku or bad CEC Communication between devices (e.g., source/TV to AVM90 preamp/prepro)
I rely on my Power Amplifier for protection ← my Macintosh MC255 power amp has an Overload Protection function.
Once again, there’s been no response from HiFi Rose. It’s clear they’re not taking customer support seriously. The pattern of apology and deflection continues, but there’s still no real action or improvement.
It’s disappointing to see that nothing has changed since this statement on September 26. In fact, the communication and support from HiFi Rose have gotten worse, not better.
For months, customers have been asking for transparent updates, stable firmware, and basic accountability from support. Instead, we continue to get silence, vague promises, or broken updates that make the products less reliable. This community shouldn’t have to serve as the company’s unpaid tech support team.
If HiFi Rose truly values its users, then prove it — communicate clearly, respond publicly to unresolved issues, and deliver the stability and transparency you’ve been promising for over a year. Until then, words like “trust” and “commitment” ring hollow.
We are still working hard to improve and stabilize the software.
I’m curious to know what kind of answers you are specifically looking for.
If you can let me know the exact issues or questions you’d like updates on,
I will do my best to provide a detailed summary of the current progress.
Please avoid very general statements and share your questions as specifically as possible.
The response you mentioned describes the direction we are aiming to take going forward.
We are gradually implementing the improvements outlined in that statement.
It has been about a month since then.
I understand your frustration, but if you could tell me specifically which issues or points you are concerned about,
I will do my best to check and provide a detailed update on the progress.
Please try to avoid general comments and share your questions as specific and detailed as possible.
We deserve a complete and transparent response to every question raised above. The ongoing lack of clarity and evasive replies are unacceptable. Each concern deserves a clear, detailed answer—not another generic statement that everything is “in process.”
Many of us have observed what appears to be a repeating pattern: apologies, deflections, and delays that eventually fade into silence. That approach erodes trust and damages HiFi Rose’s reputation with its most loyal users.
It’s time for HiFi Rose to engage directly and honestly with its community. We’re not asking for promises—we’re asking for accountability, transparency, and real answers. The longer these issues remain unaddressed, the more users will continue to lose confidence in the brand.
Be honest and admit that the latest update for the RS151 model destroyed the sound quality!
@ROSEHAN Ok. You want questions.
Yesterday, we held an internal meeting regarding both software and hardware issues.
I would like to provide direct answers to your questions:
Library File Deletion Function
Adding a file-deletion feature is technically possible.
However, even when we previously added the copy function, the device experienced hardware overload, which caused extremely slow performance.
If we add file deletion in the current hardware structure, the same overload issue may occur.
Because of this, our team is currently exploring alternative methods to implement a safe and stable file-deletion function.
DSD Gapless Playback
Technically, it is possible to add DSD gapless support.
However, implementing this feature has proven to be highly complex, and the development has currently been put on hold due to technical limitations.
Moving forward, we will assign a responsible engineer to each of the issues discussed in our meeting.
For long-standing problems reported on the HiFi Rose Community, we will provide regular status updates as we receive progress from our development team.
Thank you for your patience, and we will continue to improve our communication and transparency.
It’s always frustrating when an expensive device doesn’t work as expected. The reasons for this aren’t necessarily Rose Audio’s fault. We all have different internet connections via routers, modems, Wi-Fi, LAN, etc., which are likely all configured differently. End devices like tablets, mobile phones, or iPads also vary considerably and don’t all run the same software. Keep this in mind; the problem isn’t always Rose Audio’s fault.
@ROSEHAN
First of all thank you for your direct answers.
It is very clear that your only choice to save your reputation the very last moment is to replace the development team and do things in a better way or let me say in the best way possible.
And the last thing … Make your words actions for everybody to see.
Stop messing around with this corporate nonsense about trying to copy US practices to appease people and fix the disaster you created with the last RS151 update. You DESTROYED the audio quality, and stop lying about not messing with the DAC or the outputs. We’re not deaf; we all have ears, and we all noticed what you did. Furthermore, how can you not fix the gapless playback issue with DSD files? Please, don’t treat us like idiots.
@JMBARG,
fully agree with you. Look her in this topic as same as here => It's time to dirac
Typical ROSEHAN bla bla. Pretty sure this will happend exectly with this topic (Library File Deletion Function, DSD Gapless Playback ).
Just think about how long it would take if an error like this happen in EVERSOLO device / software.
A week ? 2 weeks? Sure not longer than a month. But this include fixing testing + rollout.
Ok Rose HIFI du not test but lets see what there deliver + when there deliver.
In other words, your software/FW team (person?) doesn’t have the skill to do it,
120% agree with you! I curse the day I continued to trust these charlatans at HiFi Rose.
120% agree with you! I curse the day I continued to trust these charlatans at HiFi Rose. They don’t behave like honest people.
I don’t really think HiFi Rose is necessarily dishonest. I think they may have just not realized they didn’t have the talent on the SW/FW side to match the hardware, which IMO is quite capable.
That’s always a challenge.
There’s a lot more to software development especially when you have a lot of moving pieces.