How to login ROSE account

User Tips How to
#21

@IRod

Could you please check a few additional points?

  1. When the volume does not increase or decrease even when you turn the volume knob on your RS451, please check whether the Pre-Out Level is set to a fixed level. If a fixed output level is enabled, the volume knob will not adjust the volume.
  2. For the video files, you can upload them to your Google Drive and send us the shared link. This will allow us to review the videos even if the files are too large to send by email.

Additionally, if you experience the volume control issue again, please go to Input/Output Settings ā†’ Output, tap the small gear icon, and check whether the Pre-Out Level setting is enabled or set to a fixed level.

Thank you.

#22

I am having the same problem with logging in on my rs150b. Had it up and running fine for a while but recently when I would turn it on with the app nothing would load in ā€œhomeā€ or pretty much anything else except Qobuz and maybe tidal. At this point Qobuz which is all I use was working fine but I was curious why nothing else was loading also the app on my iPhone would crash every time the phone would go to sleep which it didnā€™t do before.
So like an idiot I did a factory reset now I canā€™t log in, canā€™t create a new account with a different email address and canā€™t download Qobuz from rose store because rose store is empty. My expensive 150b is now a brick.
Iā€™m an old guy in my 70s and not very technical so I could really use some help.

#23

@epetrillo
I have replied to you by email. Please check my email and reply to it so that I can assist you further.

Thank you.

#24

I have tried but I donā€™t see an return address that works

#25

@epetrillo

Please send an email describing the issue you are experiencing to the address below:

eunseong96@citech.kr

We will review your issue and provide you with further assistance.

Thank you.