I can’t get my tidal account to work at all I’ve changed password and spent hours on it - system useless

Support QnA
#1

I can’t connect tidal or phone to system - I’ve changed the password. Can I return the equipment as it’s not working and is too fiddly to use ?

#2

@W1ll1am

Please check a few things.

  1. If you log in to your Tidal account on the Tidal app itself, is it logged in normally?
  2. You logged in to your Tidal account on both the RoseConnect app and the Rose device, but you can’t log in?

We can’t help you with refunds.
Please contact the distributor in the country where you purchased your Rose device.