I still Can’t Get the Rose One App to Work

#1

I am really hoping someone can help me. After posting the message below about one week ago I was told the issue would be resolved with this weeks release. The issue was not resolved. I remains exactly as it was. My initial message outlining the problem is below. Please help me.

I have an RS201e and a RS520. Both machines have a 2 TB hard drive attached with about 850 GB of lossless WMA files. Everything is organized into 10 custom genres. Using Rose Connect Premium on my iPad Air and Samsung A53 phone I have no problem accessing each of the genres and picking an album to play. Using the new Rose One app, my access is severely compromised on the ipad and the Samsung. Looks like genres with more albums (100+??) simply wont load and it defaults to all albums. Ive tried everything. Does anyone know what’s hoping on here. Oh yeah, all my firmware and software are up to date and yes I have tried rescanning.

#2

@Diskhound
We sincerely apologize for the inconvenience this has caused.

As mentioned last week, this fix was originally scheduled to be included in the latest update. However, an additional issue was identified during testing, which we are currently investigating.

We expect to release the update sometime next week. We will leave another comment here as soon as the patch is deployed. Thank you for your patience and understanding.

#3

@Rose_love Thank you so much. I will watch this thread for notification.

John