LCD module mulfunction

I’m using my RS150 for a couple of years and all the time I have issues. All started with lan connection - when I try to stream music via lan cable it loses connection, freezes and crashes. So till now I can only use wi-fi though I guess lan must be a preferable way to stream the music.

Moreover, all those updates and bug fixes… Every time I switch the streamer on I’m expecting some long updates and bugs. And that’s exactly what I have.

Now there’s a new issue - the screen blinks with different colours and the unit is not functioning. After contacting my dealer I was told that LCD unit is defective and I need to change it. And they are going to charge me $1300 for that. I think this is unacceptable!

I have bought an expensive equipment which is supposed to work good, but I experience problems all the time. I understand this was a new model and some software bugs are essential. I was hoping they will be fixed. But still I have unsolved issues and additionally - that defective LCD.

Dear Rose Hi Fi - please consider this situation and provide your dealer in Ukraine with a free LCD module to be changed in my RS150.

I believe your reputation is far more valuable than this spare part. Thank you in advance!

SN: EBL4205AB000095

@vladisakov

We apologize for the inconvenience.

The authority regarding repairs or device replacement lies with the distributor in each country.
We are unable to provide the RS150 LCD free of charge.
For repair-related inquiries, please contact your distributor in Ukraine.

Now I understand why there are so many people hating Rose hi fi gears all over the world. Low quality, full of software bugs and expensive repairs… That was my first and the last Rose product.

@vladisakov

We apologize, and I would like to help, but it seems this issue needs to be discussed with the distributor in the country where you purchased your RS150.