“Login failed“ during remote server access

ROSE Products RS150 & RS150B
#1

Hello,

I see a regularly occurring issue when I use the Rose One app when accessing a computer on my network. I can successfully authenticate access some audio files there and then, when I go back one page to access another file, often get the “login failed“ alert.

The issue can be temporarily resolved by closing Rose One app and then reopening and navigating once again.

IMG_0110

Thank you

#2

@taystnotes

Could you please check the following?

  1. Does the same issue occur even after you log out of your ROSE account in the RoseOne app and then log back in?
  2. Does the same issue occur even after you uninstall and reinstall the RoseOne app?
  3. Does the same “Login failed” message also appear on your ROSE device, or does it only appear in the RoseOne app?

Thank you.