LogIn nicht mögliich

Support
#1

Hallo Rose Team,

leider wurde mir in den Geräteeinstellungen mein Rose RS130 als nicht registriert gemeldet. Viele Funktionen gingen nicht mehr. Ich wollte mich ausloggen, dann wieder einloggen, aber das funktioniert nicht. LogIn failed…Dann wollte ich mein Passwort Abfrage, eine Mail kommt aber nicht. Beim Versuch ein neues Konto zu erstellen, komme ich auch nicht weiter.
Wie komme ich nun weiter?
Grüße
Jens

#2

@Ribbelsche

Please try the method below.
Rose device–>Settings–>Device management–>Register

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I also have a few questions and troubleshooting steps regarding your login issue:

  1. Are you unable to log in with the account you previously used?

Please go to:
Rose device → Settings → User Account → Log in
Enter your email address and password, then tap “Log in.”

  1. If you cannot remember your password or are unable to log in, please try resetting your password through the RoseConnect app:
    RoseConnect app → Settings → My Page → Find ID/Password → Find Password → Reset Password
    Enter the email address associated with your ROSE account and follow the instructions to reset your password.

  2. If you still cannot log in or do not receive the password reset email, please send us the email address associated with your ROSE account.
    After checking your account, we will issue a temporary password and send it to your email.
    You may also contact us at:
    eunseong96@citech.kr

Thank you.

#3

Hi,

I’ve tried everything. I was almost ready to reset to factory settings. I can’t create a new account or send a password request. Could your server be down? I can’t access your website either.

My login email is: j.riebel@t-online.de.

Thanks for your help.