Login Rose tube error

Hello
Today my systems breaks and decide to made to full reset to my device rs 201 but now I can not enter yo rose tube

what I need to do?
thanks
Jesus

@jhernanj641

I have a few things to check.

  1. Are you having trouble accessing the RoseTube app?
  2. Please send me a picture of the screen that appears when you click on RoseTube.
  3. Do you play other music streaming apps well besides Rosetube?
  4. Please reinstall the Rosetube app by following the method below.
    Uninstall RS201–>RoseStore–>Rosetube and then reinstall it.

I need your detailed answer.