The Rose Connect app has stopped being able to see my Rose 201e - how can I resolve this?
I have tried deleting and reinstalling the app, but cannot get beyond the ‘Registering Rose’ stage, as the app can no longer see the 201e.
I have performed a full factory refresh on the 201e, which seems to work fine (it can play music and videos using the device touchscreen), but there is still no connection to the app. I have refreshed the IP address in the app, but that doesn’t resolve the problem either.
All help and suggestions welcome!
I can connect to the 201e using webdav on my laptop, and see the folders and files of my music library, and upload new files over wifi…
I can enter the 201e IP address into the app, but it does not respond.
I can generate a QR code on the 201e, but can’t move in the app to any command that will let me scan that code.
There must some loss of functionality with the app - can this be resolved easily?
EDIT: however, although my MacBook can connect to the 201e using webdav, it also doesn’t ‘see’ the 201e in the Airplay sound settings - perhaps a setting on the 201e needs to be updated? (Although no settings were changed on it).
We apologize for any inconvenience this may have caused.
Please check the following items:
- Check IP network segment
For the app to find the device, the IP addresses of both devices must be on the same network. Specifically, the first three sets of numbers must be identical.
Example of a good connection (same network):
RS201: 192.168.1.15
iPhone: 192.168.1.20
The first three sets (192.168.1) match.
Example of a bad connection (different network):
RS201: 192.168.1.15
iPhone: 192.168.0.20
The third set (1 and 0) is different, so the devices cannot communicate.
- Hotspot test (to rule out router issues)
If the IP segments match but the connection still fails, your home router may be blocking communication. Please try the following test:
Enable Personal Hotspot on your iPhone.
Connect both the RS201 (via Wi-Fi) and your iPad to the iPhone’s hotspot.
Open the Rose Connect app on your iPad and check whether it can find and connect to the RS201.
If this works, the issue is likely related to your home router settings, such as network isolation.
- Please provide the system version of your RS201
RS201 → Settings → System Info → System Version Info
If your RS201 system version is 5.9, please use the Rose Connect Premium app.
If your RS201 system version is 5.10, please use the Rose Connect Early Access app.
Thank you for your reply.
The IP network segments were the same, and I could enter the 201e IP address into the app, but it would not be seen.
The 201e is running on 5.9, and I’m using the Connect Premium app.
I have resolved this by connecting the 201e to the network over wifi, not via an ethernet connection - as soon as I did this, the app recognised the 201e. But in my music room, the wifi is relatively weak (thick brick walls). Can the underlying issue with the use of ethernet be resolved?
EDIT: by the way, the iPhone/201e connection over ethernet has been stable since I bought the unit about 3 years ago! No changes have been made to router settings, so I’m not sure what has caused this connectivity problem?
Hmm, not a great experience using wifi. The app is unstable, frequently requiring a QR code from the 201e to connect, and the artwork being displayed seems to have been corrupted on playback (although the original files seem to be OK).
Really not sure what’s happening here. It’s been a delight to use the 201e for the last couple of years, once the app had settled, but the last few days have been very frustrating. No settings have been changed on the network, router, or 201e, but the ethernet link no longer seems to allow the 201e to be recognised by the app, and I’m left with a flaky wifi connection. Any help to resolve this would be much appreciated.
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