I had my 520 serviced and just returned, I was very excited to get it back. But using the same Apple devices I used before sending it in gives me very low volume now. My devices adjust volume fine, I see the bar move when I adjust, but the volume is around half of what it used to be. Is there a setting I’m missing somewhere? When I purchased it new, I didn’t have to do anything, and I just did a full factory reset thinking it would be like starting new again and that didn’t make a difference.
Hello,
1. Audio Output Setup
Which audio output are you currently using on your RS520? Could you let us know what type of cables you are using and what the unit is connected to (e.g., passive speakers via speaker terminals, active speakers, or an external amplifier)?
2. AirPlay Playback & Volume Setting
Since you mentioned using AirPlay, we will proceed under the assumption that you are streaming via AirPlay from the Apple Music app on an iPhone to your RS520.
When streaming via AirPlay, the overall playback volume level is determined by a combination of the AirPlay stream volume and the hardware volume of the RS520 itself.
Depending on the repair performed, your unit may have undergone a full factory reset. When a Rose unit is completely reset, its default hardware volume is set to 25. If you had the RS520’s hardware volume set higher than 25 before sending it in for service, playback will sound quieter even if your iPhone’s AirPlay volume slider is at the same position as before.
The required level will depend on how quiet it sounds to you, but could you try turning up the volume directly on the RS520 first, and then stream music via AirPlay to see if that resolves the issue?
Best Regards,
I’m using the larger focal Evo X speakers connected with appropriate AudioQuest cables. My ARC output on the TV got cooked during a storm so I’m using optical instead. The TV volume seems ok but probably lower than what it should be based on the amount of power available in the RS520. You’re right about the streaming, it’s what I use the Rose for most and it’s very low. The main board was replaced, and when I couldn’t get adequate volume I did a factory reset myself, with no luck. I looked through every setting I could find but I’m not familiar with the 25 you mentioned. All I know is when the volume bar is at about 80% the actual volume is less than what it would have been before the repair at less than 50%. Can you help explain the menu path to adjust that level since it seems you may be onto the right path. Thanks
Hello,
As you may know, the volume can be adjusted not only via AirPlay but also directly on the Rose streamer itself. The volume on the Rose streamer ranges from 0 to 99, and it’s possible that yours is currently set to 25, as that is the default factory setting. It depends on what is connected, but generally, that’s not a very high level. The factory default is set to 25 because an excessively high initial volume could startle the user or cause sudden loud output.
On the top panel of the RS520, you’ll find the power, volume up, volume down, and mute buttons.
Could you try adjusting the volume using these volume up and volume down buttons on the unit?
It would be great if you could turn up the volume using those buttons and then check if the volume changes when playing music via AirPlay.
Best Regards,
Changing the volume using the buttons on the top of the unit syncs with the Apple device, so that’s not the cause.
I checked the optical input again and it’s noticeably louder. I don’t have any devices I could use to test other inputs, but this seems to be limited to AirPlay devices.
Hello,
Could you please provide the ROSE ID of your RS520?
OE64AB
It seems to be happening using Bluetooth from my iPhone also. Bluetooth from my PC is fine. So this is an Apple specific issue.
I used my same Apple device at the office this morning with a BE Zeppelin and it worked just fine, booming volume. So it doesn’t seem to be the Apple device causing the issue.
The support person at the store noticed something when I stopped in today to show him what’s happening, maybe this helps…
Native apps work fine and we watched the meters at volume go up to 3/4 when the volume was high. So the vertical meter and the left and right meters were going to 3/4. When using AirPlay, if the vertical level was at 3/4, the left and right meters were at about 1/4. It seems the power output drops, and it’s not the connection sending volume at a low level. The main board was replaced a couple weeks ago, could it be a bad board?
Hello,
Thank you for providing your ROSE ID. There is a possibility that this can be resolved through a software update. Before considering sending the unit in, we believe the best first step is to apply an improved SW version to see if it fixes the problem.
Could you please send me your email address via private message?
Best Regards,