Low muffled sound

Low muffled sound happened 2x since last week.The first time an error message popped up saying theres no output from Dac. Today same thing but no error message.I tried restarting it multiple times but still not working. finally i pressed the tiny reset button on the back, I hope this doesn’t become an issue…

@Bebe1234

We apologize for any inconvenience caused during use.
To give you an accurate answer, we ask you a few questions.

  1. What is the name of the Rose device model you are using?

  2. It seem that you are using connecting an external DAC, but the phrase “No output from DAC” appears because the DAC is disconnected.
    Make sure your DAC is recognized by the USB ouput in the In/Out settings.

  3. Does the low muffled sound appear when playing music? Or does it just happen when nothing is playing?
    Could you email me a video with low muffled sound?
    eunseong96@citech.kr

Thank you