MoFi as US Distributor of HiFi Rose

Support Suggestions
#1

I have been critical of MoFi Distribution as the US Distributor of HiFi Rose Products in the past. I had a recent experience that was much better. In the past when I called for support all I got was a recording that said to call another number in a location over a thousand miles away and when I called that second number all I got was a recording to leave my name and number for a call back, which of course never came. Not great service.
This time I still had to go through this consumer unfriendly phone tag BUT I actually got a prompt call back and was able to order a part from a friendly and cooperative representative. Now it is true that the part was offered for sale at 900% of the Korean price but at least I got a response so things are improving.

StandardModel

#2

What was the part? And the need?

1 Like
#3

900 percent ? That sounds like price gouging . Why didn’t you just have it ship from Korea

#4

I did once I found out the price.

#5

Bluetooth/WiFi Dongle.
Lost it.

#6

I had an issue. Called MoFi, they were responsive and kind, but IMH, they did not stand behind the product very well. Impacts my desire to be a repeat buyer. Recommend a local dealer that you know and trust to do the right things.

#7

Yeah Mofi very disinterested and not helpful. Need someone really love the products and more engaged, generous with time and service .