More problems from recent software update

#1

I have another issue.

I use Tidal and have been using the caching feature. It is now turned off.

When I attempt to turn it on again, it asks me to select the path for caching. I have a folder on the RS150b internal hard drive named TidalCache that I have been using for this purpose.

When I select this folder, the message “that path is already in use.”

At this point, I don’t know what to do to use this folder again as my Tidal cache.

Can you help me?

#2

@oilheadoug

Could you please help us verify the following?

  1. If you had previously configured a cache storage location, are you now using a different external HDD or SSD, causing the storage path to change?
  2. If your previous cache location was /ROSEDISK/TidalCache , please try selecting /ROSEDISK/ instead of the TidalCache folder.

If possible, could you also send us a photo or screenshot of the error message? It would help us better understand the issue and assist you more effectively.

#3

In response to your questions:

  1. I had previously configured a cache storage location on my internal HDD. I was attempting to use the same path when I received the error message.

  2. My previous cache location was /ROSEDISK/TidalCache, and I was attempting to select the same path when turning on the caching feature. When I selected /ROSEDISK/ as the path the app accepted this and it appears to be working, as I checked the contents of that directory and it contains files dated after this issue was resolved.

Unfortunately, I cannot recreate the screen configuration that I experienced when initially experiencing the problem, as the caching is now enabled and I don’t want to undo it to attempt getting the screen shot you are requesting. The error message itself was simply a small box containing the words “that path is already in use” and that box disappeared about 10 seconds after it appeared.

#4

@oilheadoug

Thank you for providing the detailed information.

We are glad to hear that the caching feature is now working properly after changing the cache directory to /ROSEDISK/ .

We also understand that the issue can no longer be reproduced and that you would prefer not to change your current settings just to capture a screenshot.

The information you shared has been very helpful for our investigation. We will forward your findings to our software development team so they can review the behavior where selecting /ROSEDISK/TidalCache results in the message "that path is already in use."

Thank you again for your valuable feedback and for taking the time to provide these details.