My brand new RS 201 unit system update is not working

#1

I just bought a brand new RS201 from authorized dealer Ontario Canada.

When I turn it on, I saw rs201 screen ask me to update system. I try to update system but the screen keeps shows err connect timeout when i try to update system.

I have high speed fiber internet connection in my place. I have no issues in my home internet.

Why my RS201 unit keeps shows err connect timeout flash on my screen. And i can not even use it because it is brand new.

When I use internet cable connect to my unit, i try to update system. It still show err connect timeout and there is no progress in my system update.

I need help so i can use my brand new RS201.

Please have anyone reply me back

Thank you

#2

Didn’t you Ask your dealer to fix it for you ?

#3

I have tried to contact dealer but it is still the same.

#4

You tried or you succeeded to contact him ?
BTW : is it working without (prior to) upgrading ?

#5

No it’s not. I can not even update system and it keeps shows err connect timeout.
It never update

#6

I will try it tomorrow again with dealer and I also contact mofi distribution.

#7

Please check @ROSEHAN answer to @Nitz

#8

If it is still not working, I told him tonight I will ship it back to the dealer. I am so upset because it is brand new RS201.

#9

A good dealer should update himself to the latest version before shipping a New device to a New customer…

#10

but it never happen to me. He wants me email him screenshot and model number and serial number.

I will email him. To see how it goes if it didn’t work out. I want money back.

I never know i will get into this issue on a brand new stereo system.

#11

You Can also send it and Ask him to check and upgrade it by himself… when it works fine, Rose devices are great sounding and fun to use !

But of course, if you simply get your money back, you have good ‘alternatives’ around…

#12

Okay, I see how it goes tomorrow.
Thanks for suggestion

#13

@martinleecata

The issue has now been fixed.
Updates should now proceed without any issues.

#14

@ROSEHAN since several users expériences the same problem recently, can you explain what was the source of the problem, and how you DID solve it please ?

#15

@ZABOKS

If it is an old version, the OTA server is recognized as an old server and this symptom occurs.

If you try to update but it doesn’t work, please request the Rose device model name you are using and the update file to the email below.
eunseong96@citech.kr

#16

Hi Martin. We at MoFi have been providing support. Your 201e needed a hard update. Dealers do not want to open a unit before shipping, because customers then fear that it is used. This model required many generations of updates and we provided the file to do it. We, and the dealer will be happy to help you get up and running with Qobuz, if that is your goal.