Dear all,
I received my new RS250A today. Unfortunately Im getting the error “err Connect time out”. I can neither update the firmware nor does the app connect to the streamer. What can I do? Can I manually install the update? Where can I download it? I tried both WIFI and LAN. Any help?
Best Christian
Please check a few things.
RS250a–>Settings–>System info–>System version info
What is the System version info displayed on your RS250a?
Is it still not possible to update to the latest version after factory resetting your RS250a?
RS250a–>Settings–>System settings–>Factory reset
If the update does not work even after trying the above, please request your rose device model name and update file to the email below.
eunseong96@citech.kr
I have the exact same issue. I just emailed you my info regarding specifics. Looking forward to your expedient reply.
I have sent the update file to those who requested the RS250a update file.
Have you received the update file and are you currently using it after updating it?