My RS250 won’t pay a full song!

Function
#1

While running in the Tidal app, my RS250 won’t play a full song.

#2

@GWD55
Here are a few things to check.

  1. When you play Tidal music on the RoseConnect app, does it only play for 30 to 60 seconds and then move on to the next song?
  2. If so, please log out of the Tidal account logged into your Rose device and log in again.
  3. When you play Tidal music on the Tidal Connect app, does it play normally from beginning to end?
#3

I’ve logged out of Tidal multiple times on my RS250 and there has been no change.

#4

I just tried upgrading to the early access software, there is no change, I only use the Tidal app on my RS250. This issue has rendered it useless! It’s basically a $2,500 brick! I’ve logged in and out of Tidal several times. I’ve even reset my RS250 to factory settings.

#5

Hi @GWD55

  1. Delete the app on your Rose (Rose Store) - uninstall Tidal.
  2. Shut down the device and unplug it from the wall socket.
    2 *Cigarettes and a beer. (leave it unplugged for a moment)
  3. Log out of your original Tidal account. (Phone or Tidal app)
  4. Delete the original Tidal app… Shut down (your device) (even with a short break) and restart your device where the (original Tidal app was)…

Reinstall the original Tidal app (e.g. cell phone or tablet)

  1. Log in to Tidal on your device where the original Tidal app is installed.

If you are logged in to the original app and have access to everything again…

*Go to your Rose device…plug it into the power socket…switch it on and wait until it has booted up.

Go to RoseStore and install Tidal…then log in to Tidal again (on the Rose display).

If you have access, try again to see if the tracks now play fully.

#6

Thank you for your input, I just followed your directions, unfortunately still not working.

#7

@GWD55,

too bad :slightly_frowning_face:, it was worth a try.

Are both devices on the same network?

Does your internet have enough speed?

I use wired LAN so that I can always use the NET to its full extent according to my contract.

The guys at Rose will read it and give you better tips.

Don’t let your head hang :confused: :arrow_right: :blush: it’s just a dead object and can be repaired.

:v:t2:

#8

I have plenty of speed and I’m also using Ethernet. It worked great until the last “update”. I swear this device gets worse with every update.

#9

Only you can say that!

I don’t have your device.

Wait for the guys from Rose…tomorrow they’ll be back in action for us.

:v:t2:

#10

@GWD55

I have additional questions.

  1. When you log in to your Tidal account on the Tidal Connect app and play music, does it play normally?
  2. We are not experiencing the same symptoms as you. Could you please send us your Tidal account and password to the email below?

We would like to check the symptoms with your Tidal account.
eunseong96@citech.kr

#11

I’m not sending anyone any of my login information for Tidal or anything else! There are several posts here with many people experiencing the same issue. I don’t have any issues playing Tidal through any other devices. I’ve deleted Tidal and reinstalled it on my RS250 several times and I’ve factory reset my RS250 twice. While I’m typing this, I’ve heard 5 partial songs on my RS250. Tidal used to work flawlessly on my RS250 and you basically made it the most annoying piece of audio equipment I’ve have ever owned.

#12

@GWD55

I have some additional questions.

  1. When you log in to your Tidal account on the RoseConnect app and play Tidal music, does every song only play for 30 seconds?
  2. When you log in to your Tidal account on the RoseConnect app and play Tidal music, does it skip to the next song in the middle of any song?
  3. If you have another device that you use the RoseConnect app on, does the same symptom occur when you install the RoseConnect app on another device?