Why am I getting a message to provide a national certification of the product? My 150b does not function with my tidal app on my samsung tablet. What steps do I need to do to fix this?
This issue can be resolved by rebooting the RS150b.
Press and hold the power button on the RS150b, then press the Restart button.
RS 150B works manually, by using screen controls but samsung tablet and Samsung phone still not responding. Same message appears. Request for national certification. Please help to fix this issue.
Reset both samsung tablet and Samsung phone still stuck with the same message “Request for national certification”.
Please send me the screen you see on the RS150b and the screen you see on your Samsung tablet or phone.
Hi I am also having the same problem with a Rose 130. I have had it for about 1 month, and this occurred for the first time today. Please see screenshot.
My RS130 suddenly shows this National Certification message today as well.
The Rose App isn’t working but device is still able to play music via Roon, however.
My rs150b screen is normal on the unit itself but on the samsung tablet and samsung phone it shows this on both.
Also have turned off the device for a few minutes. The message is still there after turning on again.
Have tried logging out and in as well.
The Rose App doesn’t work and can’t control the device. However, music via Roon can still be played.
Just rebooted and remove the App on iPad and reinstall again. Still the same.
@ROSEHAN
Have even tried factory resetting my device. The message is still there and the reinstalled RoseConnect App still doesn’t work.
What should I do now ??
Have tried a few reboots and now the message is gone and everything seems back to normal.
Could you inform what this certification actually is ? Haven’t seen this message in my four years with HiFi Rose.
We had a brief issue with our servers.
It is now completely resolved.
You should have no issues using your Rose device.
Thanks for following up the issue.