NEW BUG: Rose Premium Connect (iOS)

Function
#1

I have posted a video on YouTube detailing the issue I found on the Rose Premium Connect app on all iOS devices.

BUG video for Rose Video app

Please review and advise a fix

Thanks

#2

@taystnotes

We apologize for any inconvenience caused.

We have identified the same issue as yours. We will fix this issue and distribute it in the next update. Please use it as follows until modification.
RoseConnetā€“>Videoā€“>Folderā€“>SSDā€“> 3 dots icon ā†’ Add instant listening to one song

#3

Thanks. Hereā€™s what we see in English that I have validating as working among the sub menu (ellipsis) option.

IMG_6261
IMG_6261750Ɨ868 77.2 KB

There is no ā€˜Add Instant listening to one songā€™ menu option, per se

Let me know if you would like better English translations t(+ correct grammar) throughout the Rose device and Rose Connect app.

#4

+1 on translation. Please substitute the word ā€œtrackā€ for ā€œmusicā€ in the above.

1 Like
#5

@taystnotes

Thank you for your valuable reply.
We will review internally and if there are any requests, we will do so.

@rob63

I asked the software team to change ā€œmusicā€ to ā€œtrackā€.

1 Like
#6

Hello,

Following up for the Jan 29 post.

I still see this as an issue and wonder when this will be fixed?

One cannot press the SSD Video and have it play. Still have to use your suggested workaround.

also see the word ā€œmusicā€ instead of ā€œtrackā€ per @rob63 advise.

#7

@taystnotes

Could you please forward the video you uploaded to YouTube to the email address below?
eunseong96@citech.kr

Translation requests were made to the relevant person in charge.

#8

This BUG Issue video has been forwarded to the suggested email.

Thank you

#9

@taystnotes

We apologize for any inconvenience caused.
I forwarded the information back to our software representative. We will fix it as soon as possible.

#10

Thank you. I have posted the YouTube video here: https://youtu.be/Xg407hH3NHc

#11

@taystnotes

Thank you for your video. I once again relayed this to the software team.

#12

Hello @ROSEHAN @ROSELOA

Checking back after 2 months but still see the issue noted above with the Rose Premium app.

Videos will not play when you click on them. You have to use the ā€˜workaroundā€™ to play them, as noted in the YouTube video I posted describing issue.

Can you provide a current update when this will be fixed?

thanks

<Will circle back in 2 weeks>

#13

@taystnotes

We are aware of this issue and are working on a fix. However, the editing process is not easy. I was informed that the software team would fix it as soon as possible.

1 Like
#14

Thank you I appreciate the update.

#15

Hello. 30 day check-in. Any progress on the Rose Premium app update mentioned above. Is there a date for this release perhaps?

thanks

#16

@taystnotes

According to the information I have currently received, the issue has already been fixed and will be distributed in the next update.

1 Like
#17

Thank you @ROSEHAN I will wait for that to drop

#18

Hello, Checking back in since Jun 19.

Any idea when the Rose Premium app will get itā€™s new release? Would surely like to see the above bug fixed from initial thread.

thanks

#19

@taystnotes

We will continue to release new updates to both the Premium app and EA app over a certain period of time.

#20

well, ok but do recall this bug has been cited since Jan 2024, right. I will check back September 15, 2024.

thank you