New RS150b will not populate full tidal library

I just set up my 150b and installed Tidal. When I check an artist, it doesn’t show all of the albums of that artist even if I select “view all”. It just gives me a row of about 5-8 of their albums and that is it. I can’t swipe either way to get the totality of the artists albums. Am I doing something wrong?

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@pbms57

Please answer a few questions.

  1. Are you saying that the search results you search on RS150b Tidal and the search results on Tidal’s own app come out differently?
  2. Did you search for RS150b or RoseConnect app?
  3. If you have screenshots or photos, please add them and explain in detail.

, the search results on the Tidal app on my phone and TV app are complete. Using the touch screen on the RS150b. This is only on the actual unit. If you search for other albums on the touch screen, they don’t show when you touch a selection that isn’t in the few that come up when you search for the band. Only the few albums that are displayed on the screen when you search for the band.
I get the full library when I use the Rose Connect app. But what will happen if, God forbid, you got out of business? Then I’m stuck with a unit that doesn’t function. Any ideas?
If I send a photo, you’ll just see a row of albums but that’s it. Not the full catalog of the artist. Not even close.
Do you have any ideas? Thank you.:blush:

@pbms57

We’ve seen the same symptoms as you.
I have relayed the issue you are having to the software team.
They responded that they would fix the issue.

Hello-
Is the any ETA on how long this might take? Thank you for your previous quick responses.
Paul

@pbms57

We apologize for any inconvenience caused.
It’s difficult to tell exactly how long it will take.
We have a list of things to fix.
Of course, we try to fix critical symptoms right away, but bugs like this are fixed in order.